Role Value Proposition:
The Business Analyst will be primarily responsible for partnering with the Program Relationship Consultants (PRCs) for day-to-day transactional customer and business partner needs on installed client companies for the Transition Solutions service at MetLife.

This role will offer a great learning opportunity by empowering the Business Analyst to develop relevant skills and build their professional network and providing visibility into several departments and functions within MetLife.

Key Responsibilities:

• Help manage a shared mailbox responding to customer and business partner inquiries and providing analysis and research as needed in a given territory.
• Responsible for ongoing customer file flow including researching missing files, incorrect files, and questioning file data in order to process records appropriately.
• Prioritize and process data records that need extensions, corrections or updates
• Provide data and answer questions upon request from external financial professionals and internal account teams we partner with
• Collaborate with others to document process and system improvements that drive better customer service and efficiencies, providing support as needed around the creation and distribution of outreach requests generated as a result of the PlanSmart programs

Essential Business Experience and Technical Skills:
Required:

• 3+ years of related business experience
• Intermediate or above proficiency in all Microsoft Office applications, primarily an above average user of Microsoft Excel.
• Able to work quickly and efficiently while maintaining high standards of data integrity; working across a multitude of systems and databases at the same time
• Must possess high level of organizational, prioritization, be detail-oriented and have excellent time management skills, as well as strong written and verbal communication skills.
• Able to meet deadlines and work under pressure, producing consistent results while following a repetitive process

Preferred:

• Bachelor's degree preferred or equivalent experience

Business Category
US Business

Number of Openings
1

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.