Role Purpose

The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.

Do

• Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer

• Use data modelling practices to analyze the findings and design,develop improvements and changes
• Ensure 100% utilization by studying systems capabilities andunderstanding business specifications

• Ensure Customer Satisfaction through quality deliverable on time

• Identify and create used cases for a different project/ account thatcan be brought at Wipro level for business enhancements

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Pre-sales team

For solutioning for an RFP/ client requirement

Principal Consultants

Governance and to discuss and drive business requirements andgrowth

Testing team/ QA

For quality checks and continuous analysis to ensure seamlessdelivery

Delivery team

For product solutioning and developing systems and processes

Client partners/ sales team

For any lead generation

External

Consulting Partners

Coordinating for consulting solutions and continuous support

Customers

To provide them with right solution and ensure customersatisfaction & engagement

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry - Expert
  • Leveraging Technology - Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficienciesand facilitate the process of providing solutions for problems andopportunities - Competent
  • Process Excellence - Execute projects with end-outcome andprocess focus, along with understanding of end to end delivery processesand its governance - Competent
  • Documentation and research orientation - Ability to articulatethe requirements apply & document them and perform market/ secondaryresearch on the new upcoming areas of expertise - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

Expert

Applies the competency in all situations and is serves as a guide toothers as well.

Master

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

• Behavioral Competencies
  • Problem solving and decision making
  • Execution excellence and passion for results
  • Passion for results
  • Relationship Building
  • Teamwork
  • Managing complexity
  • Effective communication

Deliver

No.

Performance Parameter

Measure

1.

Customer Engagement and Delivery Management

PCSAT, utilization % achievement, no. of leads generated from thebusiness interaction, no. of errors/ gaps in documenting customerrequirements, feedback from project manager, process flow diagrams(quality and timeliness), % of deal solutioning completed withintimeline, velocity generated,

2.

Knowledge Management

No. of whitepapers/ research papers written, no. of user storiescreated, % of proposal documentation completed and uploaded intoknowledge repository, No of reusable components developed forproposal during quarter