Business Analyst at Presidio (Raleigh, NC)

| Raleigh-Durham, NC
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We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Business Analyst

Presidio is seeking a Business Analyst to join our team in a remote capacity.The Business Analyst will be the liaison between internal customers and the development team for web-based business application development and system integrations. The Business Analyst will need to have a dynamic and detail-oriented personality to understand and map out requirements that solve business problems with tooling features. You will play an important role in documentation, project planning, and strategic analysis support and will have a strong background and experience in supporting business process, data analysis, data integration, software, software integrations, and CRMs. You will work closely with our development team to guide tooling iteration, and will also work cross-functionally with program owners, project managers, and business analysts within our team. This role would ideally suit someone with a background with solid analytical, business, technical, and communication skills.

Job Description

  • Become a trusted advisor and partner with one or more business units providing support and guidance around technical solutions.
  • Identify, create, and facilitate changes by conducting business and process analysis focusing on quality deliverables and data management.
  • Collaborate in the planning, design, development, and deployment of new enhancements to existing applications.
  • Define the scope of an actionable project in cooperation with key stakeholders
  • Produce basic presentations and technical documentation for an audience consisting of associates across various functions and levels of the business
  • Analyze and consolidate the information using workflow diagrams and other visual tools; Compare the present state of the business processes and systems with the desired future state to provide gap analysis.
  • Work with members of the development team to design a comprehensive solution that aligns with current system processes and functionality and meets the business goals and objectives; solutions may include designing new applications, designing new features in existing applications, integrating external or internal applications with existing applications, etc.
  • Translate the solution into user stories, functional and technical system requirements in a clear manner that is comprehensible to developers, testers, stakeholders and the general project team.
  • Work with stakeholders to prioritize requirements to meet both short term and long-term business goals.
  • Make decisions and reprioritize work when unforeseen design changes are required during the development cycle and communicate those changes to the development and stakeholder teams.
  • Perform end-to-end testing to ensure that the application meets the business and technical requirements.
  • Effectively perform demos of new functionality, explaining business goals and process changes to support stakeholders in executing user acceptance testing.
  • Document system updates in the form of release notes to educate both end users and service desk support. Manage and update system documentation, as needed.
  • Continuously assist the end user community and provide level 2 support to the Service Desk for application support.

Required Skills:

  • Proficiency in Microsoft Office applications (including Excel, Microsoft, PowerPoint, and Visio)
  • Experience in Microsoft Visual Studio Team Foundation Server, Adobe illustrator, and SQL Management Studio
  • Fundamental understanding of project management and agile software development methodologies
  • Experience with third party vendor integrations with ERP systems and other business applications
  • Broad business and technical knowledge, with the business acumen required to connect people, processes, and tools to achieve business goals
  • Highly adaptable, flexible and willing to accept new ideas, processes and procedures in a rapidly evolving business and technical environment
  • Solid interpersonal, written and oral communication skills with the ability to effectively communicate and present to groups of all sizes, varying technical abilities and levels of the organization, both locally and remote
  • Ability to manage multiple, simultaneous work streams
  • Ability to interview individuals and groups about their needs and ask the right questions to surface essential requirements information
  • Establish and maintain effective working relationships with internal business units and outside partners
  • Ability to communicate complex system and process issues in simple and understandable terms and to use this knowledge to deliver analysis to support strategic decisions
  • Excellent presentation skills in creation and delivery

Additional Desired Skills:

  • Analytical, strategic, and problem-solving skills
  • Organized, efficient, detail oriented and self-motivated
  • Experience working with or certification in Certified Scrum Master (CSM), Certified Business Analysis Professional (CBAP) is a plus

Education and Job Experience

  • Bachelor's Degree or the equivalent work experience and/or military experience
  • 3-5 years of experience working as a business analyst on software development teams



Presidio is committed toDiversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Within Presidio's 40+ US offices and offices in Ireland, London, Singapore, and India, we support 2,800+ professionals, including 1,600 technical engineers. Presidio is a trusted advisor to our clients on a national level while also bringing our global scale and expertise to bear.

For more information


Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email [email protected] assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals [email protected]


Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
More Information on Presidio
Presidio operates in the Information Technology industry. The company is located in New York, NY, Lewisville, TX, Newport Beach, CA and Lake Oswego, OR. It has 3150 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1 open jobs at Presidio, click here.
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