Business Analyst at Bright Horizons (Newton)

| Newton | Hybrid
Sorry, this job was removed at 3:16 a.m. (CST) on Friday, June 2, 2023
Find out who's hiring in Boston, MA.
See all Data + Analytics jobs in Boston, MA
By clicking Apply Now you agree to share your profile information with the hiring company.
  • Develop business requirements to be used as the basis for software and processes utilized by Bright Horizons internal users as well external customers. Gather and document these requirements through a variety of means and serve as a communication bridge between business stakeholders and technical teams. The BA must be able to perform job functions in an independent manner to provide leadership and drive collaboration across disciplines in all solution development related activities. This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs.

  • Business Requirements Management and Solution Development
    • Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on low to medium complexity projects, processes and functional areas of the applications.
    • Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, plans, flow diagrams, requirements write ups and solutions.
    • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
    • Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.
    • Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project's alignment with the business needs.
    • Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions. Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources.
    • Assist technical team through design, code, test and deploy to ensure any issues are resolved.
    • Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.
    • Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC.
    • Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications.
  • Support Activities
    • Respond to and resolve or escalate items received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails.
    • Follow defined processes for support requests including documentation, categorization, status management, approvals and resolution steps.
    • Ensure that response and resolution times meet SLAs and user needs and that response and resolution is consistently conducted with a high level of customer service.
    • Meet or exceed defined standards of resolution volumes, quality, and customer satisfaction scores.
    • Proactively suggest ways that the support offering can be continuously improved to provide better customer service and to provide the service more efficiently and effectively.
  • Communication
    • Facilitate cross-functional project team meetings effectively and efficiently
    • Work with Project/Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
    • Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
    • Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
    • Resolve and/or escalate issues in a timely fashion
    • Understand how to communicate difficult/sensitive information tactfully
    • Consistently acknowledge and appreciate each team member's contributions

  • The individual will possess the ability to exercise sound judgment to meet deadlines and prioritize projects and tasks. The individual is able to work with minimum supervision, but, when necessary, consult with the senior management of IT and lines of business for direction and/or clarity. The individual works closely with, internal users, technical staff and IT and business stakeholders to define objectives and align with goals.

  • Bachelor's degree in Computer Science, Business or related field or comparable experience required.
  • 1-4+ years related work experience
  • Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook required
  • Ability to learn new systems quickly required
  • Strong communication skills are essential. Individual must be comfortable working with a variety of user groups at all levels within the organization
  • Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences
  • The individual must have a proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information
  • Ability to prioritize and manage many competing demands and thrive in a fast paced environment
  • Ability to work effectively as part of a virtual team
  • The individual must have a strong customer service philosophy and skills; thrive in a team environment as well as in an individual setting; demonstrate impeccable organization, attention to detail and follow-up skills; have a willingness to taken new projects; be a self-starter, highly motivated, results-driven and goal-oriented, comfortable setting aggressive goal sand exceeding them

The above statements are intended to describe the general nature of work performed, not an exhaustive list of all essential functions and responsibilities.
Contact us at [email protected] or 855-877-6866
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA) .
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Bright HorizonsFind similar jobs