Business Analyst at VyStar Credit Union (Jacksonville, FL)

| Jacksonville, FL
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At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Business Analyst

ACCOUNTABILITY STATEMENT The primary function of the role of the Business Analyst is to analyze and document business and user needs by applying analytical knowledge and research skills, to formally gather and document business requirements. Incumbents will analyze data and document their results and recommendations to solve problems, provide information needed to make business decisions and make recommendations for continuous improvement. Incumbents will provide project leadership through the planning phase of the software development lifecycle, coordinate testing and implementation support for all supported applications.

Job Description

  • The Business Analyst is responsible for elicitation, analysis and documentation of business, stakeholder, solution, and enhancement requirements. The candidate is a liaison between the business teams and the Information Technology department.
  • Work with multi-functional teams to understand business needs and translating these needs into requirements utilizing Business Use Cases, User Stories, Business Requirements Document (BRD) or other document type.
  • Leads and or participates in cross-functional task forces to identify current and future: work flow, business impact assessments, business process improvements, data definitions, information sources and distribution paths for business processes.
  • Conducts or provides input to business process analysis, needs assessment and cost-benefit analysis studies. Develops and documents benefit dimensions of proposed projects/work requests for scope decisions.
  • Facilitates discussions between business teams and technical resources to review business needs, requirements, and alternative solutions.
  • Participates on a team of technical and business subject matter experts to evaluate the design against the requirements. Writes or assists with writing test conditions, scripts, and/or scenarios. Participates in testing.
  • Support project initiatives, including identifying and analyzing preliminary business needs, time estimates, defining the project scope and objectives, and getting business team sign-off.
  • Research, analyze, synchronize, maintain, modify, interpret, validate and prepare data, information and content used in making business decisions. Develop tools and systems to manage this information (i.e. process maps, workflows, etc.).
  • Monitor and evaluate the effectiveness of solutions, policies, practices and processes to ensure continuous improvement, good business relations, compliance and adherence to business and system requirements. Recommend improvements to achieve and deliver high quality, value-added services.
  • Produce, edit and distribute a variety of business documents such as reports, proposals, policies, presentations, system and process documentation, etc.
  • Create, present and/or facilitate meetings, webinars, and conference calls for a variety of internal and external audiences including senior leadership and executives.
  • Participate on or lead larger, more complex departmental and/or vendor projects. Assist with planning, organizing, monitoring and controlling projects to ensure the effective use of resources and adherence to project management standards and reporting requirements.
  • Lead the Request for Proposal process to evaluate vendors selected for a new system or solution.
  • Performs other duties as assigned.
  • Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

  • Focus - Focus your full attention by carefully listening to and observing your client or member.
  • Connect - Consistently be friendly and approachable. Demonstrate you care.
  • Understand - Listen empathetically and ask questions. (70%/30%)
  • Counsel - Recommend solutions based on your clients or member's needs and objectives.
  • Advance - Ensure that member's expectations were exceeded.



Position requires a Bachelor's Degree in Computer Science or other Information Systems related degree in a technical field or a minimum of 5+ years' experience in business requirements, process/application design, or providing support on software development teams.

5+ years of progressive work experience designing moderate to complex business processes, process mapping, and working on large-scale process improvement initiatives.
  • 2+ years of experience working with SQL
  • Financial services industry experience preferred

  • Possess broad, in-depth working knowledge of various business components and understand dependencies and linkages of major business processes, products, systems, networks, etc.
  • Strong understanding of Project Management Lifecycle (PMLC) Methodology and Software Development Lifecycle (SDLC) Methodology.
  • Experience working with MS Suite products, including Word, Excel, Visio, SharePoint and PowerPoint.
  • Experience forecasting/estimating and developing business solutions plans.
  • Proactive approach to identification and articulation of issues and presentation of solutions and options.
  • Demonstrated testing experience is a plus, but not necessarily required of business analyst position.
  • Strong knowledge of business systems and processes in the financial industries.


Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
More Information on VyStar Credit Union
VyStar Credit Union operates in the Financial Services industry. The company is located in Jacksonville, FL and Jacksonville, FL. VyStar Credit Union was founded in 1952. It has 1245 total employees. It offers perks and benefits such as Dental insurance, Vision insurance, Health insurance, Life insurance, 401(K) and Paid holidays. To see all 7 open jobs at VyStar Credit Union, click here.
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