Manifest Solutions is currently seeking a Business Analyst for a remote position.

• Serve as the primary contact for user support issues; manage day to day process, issue prioritization, trouble shooting and communication of status and resolution to impacted parties and key stakeholders
• Partner with project, product management and technical teams as needed to align on approach to drive issue resolution
• Responsible for providing research, analysis, and support for identifying, evaluating, and resolving Inventory Management process and system opportunities
• Own and manage small projects or parts of larger initiatives, including identification of key issues, work planning, analysis, development of conclusions, and presentation of findings
• Provide user acceptance testing at a feature level and present new features to users in both a 1:1 and group setting
• Build relationships with project teams, product managers and business and technology partners to champion the needs of the business and drive continuous service improvement

Qualifications & Job Requirements:

• 2-4 year work experience required
• BA/BS required
• Excellent customer service and communication skills
• Marketplace experience in an apparel retail environment (stores and/or online) or supply chain / merchandising / inventory management industry preferred
• Proven track-record as a team member contributing to success of business initiatives or priorities, (i.e. - meeting customer needs, achieving business objectives, delivering great, quality service)
• Demonstrated ability to work independently and manage time effectively to drive for results
• Demonstrated analysis and problem solving skills; detail-orientation; excellent follow through
• Learns on the fly; able to assume larger scope and more visible or complex projects over time
• Effectively communicate results from research and analysis both verbally and in writing to business and other key stakeholders demonstrating command of all facts
• Demonstrated ability to juggle and respond to competing priorities with input from supervisor; able to successfully operate in areas of uncertainty and ambiguity
• Develop business and product knowledge - deep understanding of how the product works and how the business uses it every day to understand business impact of issues, and prioritize and solve problems
• Build relationships and develop expertise through partnering & collaboration with business and technology experts