Bank of America
Charlotte, NC

Business Analyst - Tech Delivery at Bank of America (Charlotte, NC)

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Job Description:
Position Summary
This is a Business Analyst / Product Owner position in Bank of America's Financial Center Technology. Short-term focus will be on a multi-year program to replace the existing teller platform with a new desktop and iPad solution. The Business Analyst will work closely with Business units, subject matter experts and technical resources to define and deliver solutions that meet business objectives. Responsible for combining business and technology skills with strong leadership, communication, negotiation, facilitation, adaptation, and presentation skills. Serves as the ultimate facilitator between Business and IT in truly understanding the business's needs and plays a key role in the overall management and success of a project through the entire project lifecycle. Using proven methods and tools, this position leads the planning, eliciting, analyzing, validating, and managing of requirements, business processes, high-level solution design, test case design, and implementation planning & support - in partnership with Project Managers, Business Stakeholders, and IT interfacing groups. This position may also be called upon to lead other IT project work based on changing project demands.
Required Skills
  • Minimum of 4 years' experience in a business analyst role in agile environment.
  • Excellent communication skills, both oral and written, and ability to facilitate discussions.
  • Self-motivated and requires minimal supervision
  • Experienced in Agile methodologies, Epic grooming, story grooming and sprint planning.
  • Work with project Product Owners to convert business features into functional requirements.
  • Review EPICs write stories as part of Agile grooming/refinement process.
  • Coordinate with development teams to facilitate technical implementation.
  • Perform data analysis and testing as needed.
  • Good team player communicates effectively and clearly, able to articulate complex solutions to business and technology audience alike.
  • Documents detailed functional and technical requirements for business requirements.
  • Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.
  • Collaborates with UX/Wireframes Design teams.
  • Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.
  • Identifies external service providers/interfaces needed on a project.
  • Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.
  • Ensures traceability of the software requirements to the business requirements.
  • Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.
  • Provides support to developers to ensure requirements are understood.
  • Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.
  • Engages with dev team to review and analyze production issues to determine root cause.

Desired Skills
  • Bachelor's Degree in Computer Science or equivalent work experience in related field.

1st shift (United States of America)
Hours Per Week:
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What are Bank of America Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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