Business Analyst/ Sr Business Analyst at Upgrade, Inc. (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, “Best Engineering Team" and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Are you a data-savvy professional with analytical genes, have an aptitude for visual design and defining business criteria? Do you thrive on improving operational decision making and are you attracted to an entrepreneurial culture and energized by high growth? If so, read on…Upgrade Inc., a fast-growing fintech "unicorn", is looking for a "rockstar" Business Analyst to join our Performance Measurement and Analytics team. This key role will increase the organizational value of the Phoenix Service Center through better "influencing" decision making (Measuring) and "simplifying" decision making (Visualizing). You will be able to leverage and develop both your quantitative and qualitative skills within this exciting role! Partnering with the operational leaders to create and design/develop performance measurement KPIs (key performance indicators) and building out their associated professional-grade dashboards will be critical in gaining momentum within this role initially. As you build critical relationships across the operation, you will be instrumental in determining additional areas of business need where analytical prowess can be leveraged to improve decision-making. To be successful in this role, you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced challenging environment. Additionally, you must have an aptitude for visualizing data with the user experience in mind as well as exposure to data / statistical modeling, relational database utilization, and data wrangling techniques.

Primary Responsibilities

  • Consult with internal operations leaders around problems that can be solved using data and analysis
  • Create professional-grade data visualizations to simplify decision making and ensure operational success
  • Partnering with operations leaders, develop and support the roll-out of business KPIs and associated Tableau dashboards
  • Develop creative approaches to finding root causes for operational problems, leveraging data, and propose effective solutions
  • Partner with data engineer to build scalable data architecture to support visualization, dashboard, and tools development
  • Partner with technology, product, investor relations, finance, and other teams to ensure the consistency and accuracy of data and reporting
  • Identify opportunities to improve operational effectiveness and improve efficiencies
  • Share best practices within the Performance Measurement & Reporting team to increase the collective skills of the team

Skills, Experience & Qualifications

  • Comfortable with ambiguity, developing creative solutions, and delivering against aggressive timelines
  • Bachelor's degree required (Computer Science or related major (i.e. Computer Science, Information Systems, etc.,) preferred)
  • Experience with data visualization platforms required
  • Experience in financial services is preferred
  • Experience with User Experience (UX) Design preferred
  • Experience with database design, coding, statistics, decision models, api integration, and data automation preferred
  • Able to write SQL, minimum 1+ years of experience in SQL or alternative coding language
  • Strong analytical and problem-solving skills
  • Strong interpersonal communication and active listening skills
  • Proficiency with the Microsoft Office Suite, highly proficient in MS Excel & PowerPoint 


- Great OPEN office environment!
- Conveniently located in the heart of Downtown Phoenix
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability
- New Hire Training Program
- Wellness Incentive Program
- Paid time off (PTO)
- Kitchen stocked with beverages, snacks & treats


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • SpringFrameworks
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Upgrade, Inc.

How do you collaborate with other teams in the company?

I'm surrounded by so many smart, humble and passionate people, where I can learn and grow from everyday. With culture where everyone’s voice is valued and heard, this makes for a very collaborative and thriving workplace where you can grow. It is very empowering and it truly feels like we can achieve anything we, as a team, set our minds toward.

Nelson Lobo

Software Engineer

What are some things you learned at the company?

Since I started at Upgrade, I have been exposed to new technologies for test automation, infrastructure and code coverage, to name a few. I had some challenges in making our test framework more efficient and faster. This is another aspect of Upgrade that I love: there are always different projects to work on which means new learning opportunities.

Seti Momayez

QA Developer

What are Upgrade, Inc. Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Upgrade offers up to 4% match after 90 days of employment.
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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