Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the team
The Payment Production Support team is responsible for supporting FIS customers 24/7 in LATAM and Caribbean region from Mexico to Argentina. We provide on time high tech support and reach our SLAs with ingenious solutions using workarounds while a definitive solution is in place. Our team manages the release management and the professional services of staff assigned to monitor the customers FIS applications. This is an exciting opportunity to join the growing Payment Support team!
*This role does require some availability outside of normal business hours.
What you will be doing

• Assist the technical support team with complex issues
• Coordinate the technical solutions and create workarounds
• Write and review technical reports for the customers

What you bring

• Bilingual Required - English and Spanish languages
• Deep knowledge in banking applications, knowledge of ISO 8583
• Knowledge in language C++ or Java
• Customer service skills
• Follow-up skills

Added bonus if you have:

• Deep knowledge in one of the following FIS applications: IST_SWITCH or CORTEX

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance
• Training across core financial, sales and FIS solutions
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass