Job Description:

We have a Business Analyst are going to perform Avaya/Cisco to Zoom transition Along with the transition technical resource they are also looking for Business Analyst resource.
The resource will have to perform the below listed duties and preferred to work during CST time zone.

Tasks

BA

Assisting with testing Zoom phone (use cases)

X

Become knowledgeable on Zoom phone application

X

Create customized soft and physical phone user guides for Click

X

Create and send out user satisfaction surveys

X

Provide weekly reporting on satisfaction surveys

X

Assist with overseeing white glove rollout and support processes

X

Coordinate with facility and communications to ensure comms are sent for each site

X

Coordinate communications with regional partners

X

Coordinate communications with ITSC

X

Tracking feature requests

X

Tracking issues

X

SME during Zoom Phone Office Hours - combine with Conferencing

X

Ensuring all content (e.g. Click, ITSC KBs are available in local languages)

X

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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