Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like Citibank, HSBC, T-Mobile, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI at scale, to create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analog phone calls between a brand and its consumers to digital on the Liveperson Conversational Cloud. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience. 

The successful candidate has an opportunity to join a high-performing team in a fast-paced and driven organization.

In this role you will:

• Analyse an organisation's automation potential by studying its business model and existing workflows, including the underlying technological systems.Interpreting data about company policies and workflows.
• Define and drive AI and NLU improvements to existing bots, inline with the strategic direction for the client. Prioritise and make recommendations that will improve business efficiency.

• Run regular automation reviews across gainshare clients, highlighting areas of focus and transformation.
• Collaborating with implementation teams during the analysis and planning stages of software development.
• Provide insight reporting on automation improvements that tie to business case deliverables, provide industry level comparisons allowing for brands to get a consultative and wide reaching view. 

• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
• Run the annotations service offering for LivePerson, managing annotators and the e2e workflow for applying annotations to existing intent models.

Preferred skills and experience:

• Experience in business, strategic or operational model analysis and/or experience in bot / automation and can provide examples / portfolio of work. 
• Experience in data science, statistical or machine learning principles
• Experience in the AGILE framework for delivery 
• We consider diverse backgrounds - you may be an analyst with a knack for strategic thinking, or a visionary with a knack for numbers to back up your vision.
• Exceptional written and verbal communication skills, having presented design thought leadership to diverse audiences, from client executives to technical team members 
• Knowledge of AI and Natural Language Understanding technologies and platforms such as  Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages and disadvantages are of each
• Contact center and/or customer service experience a plus
• 3-5 years equivalent professional experience
  

We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive 28 days of paid time-off  that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family. 

Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes that equal opportunities for all genders is something that has been overlooked for too long. 

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

#LI-Remote