Spectrum
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Business Analyst Operations, Spectrum Enterprise

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At a glance:

  • Are you a detail-oriented analyst passionate about achieving enterprise-wide growth objectives?
  • Can you commit to a role enhancing the client experience by guiding process redesigns and the integration of new products and services?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?


Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As a Business Analyst of Operations, you accelerate growth by serving as the liaison to the business community providing technical solutions to meet end user needs. You are passionate about combining your expertise in business processes and technical capabilities to implement solutions that increase revenue while enhancing the client experience. You excel at assisting in the refinement, validation and documentation of requirements and educating your business units on their current and future direction.
You possess an intimate knowledge of your supported business units and company-wide systems and capabilities. You focus on gathering and analyzing information to formulate simple solutions for complex business requirements. You have a keen ability for identifying roadblocks and overcoming obstacles to see your projects completed effectively and efficiently. You thrive in an office environment supporting multiple business units. You report directly to the Senior Manager of Enterprise Order Management for goals, guidance and assistance.
Position benefits:

  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.


What you will do:

  • Drive company-wide excellence by supporting solutions to complex business requirements that enhance the client experience.
  • Improve existing enterprise-wide operations by supporting the integration of new products and services, regulatory requirements, tools, technologies and markets.
  • Mitigate risk through the complete analysis and understanding of interdependencies and business threats that could impact or be impacted by the delivery of new products and services.
  • Drive project completions by translating high-level business requirements into functional specifications that are then redirected into configuration and deployment instructions.
  • Properly interpret and deliver functional specifications by liaising between the business unit and cross-functional teams, including IT, Billing and third-party vendors.
  • Maintain project compliance by documenting and implementing the defined business rules and policies.
  • Maximize efficiency by ensuring that all automated and manual process enablers are working as designed.
  • Spearhead company improvements by leveraging available technology and redesigning processes to incorporate it.
  • Improve information accessibility through the development and maintenance of the functions and specifications library as a result of change management processes.
  • Encourage long-term client retention by ensuring the alignment of business operational strategies and technical solutions.
  • Perform additional duties related to the position as assigned.


Required keys for success:

  • Six or more years of telecommunications experience.
  • Three or more years of business operations analysis experience.
  • Three or more years of project management experience.


How you stand out from the crowd:

  • Knowledge of process and project management.
  • Understanding of general accounting and billing procedures.
  • Aptitude for analyzing and interpreting data and quickly identifying business issues and opportunities.
  • Experience defining key performance indicators and metrics.
  • Documentation, preparation and presentation skills.
  • Deadline-driven with the ability to manage multiple projects and resolve issues while working under pressure.
  • Proven ability to lead and motivate others.
  • Prioritization and organizational skills with the ability to use sound judgement and initiative to accomplish job duties.
  • Proficient in Microsoft Word, Excel, PowerPoint and Visio.
  • Effective written and spoken English communication skills with all levels of an organization.


Your education:

  • Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).

BOP375 312243 312243BR

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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