Summary
Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align operations solutions with business initiatives. Prepares functional, system and program specifications. Provides management support in review of various internal/external reports/data. Provides assistance with testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.
Description
• Evaluates the activities, performance and systems within a specific area for standards and workflow simplification. Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products. Reviews system enhancements/upgrades to determine applicability of customer file modification requirements. Facilitates timely and accurate updates to reference files based on customer requests.
• Coordinates testing and debugging of new or modified software. Creates test matrices and supporting documentation. Develops and executes formal test plans to ensure delivery of quality software applications. Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect. identifies and documents systems problems and assists in their resolution.
• Researches system problems and identifies potential solutions. Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements, and tests corrections. Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
• Under general direction, defines business requirements, tests, and leads small to moderate projects. Assists management in performing business reviews by analyzing internal/external projects and changes. Ensures changes do not have a negative impact on productivity and procedures. Makes recommendations to improve productivity, cost effectiveness and timeliness.
• Communicates with management and departmental personnel to document workflow procedures. Assists in preparing verbal and written communication about business changes with management or other staff members.
• Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

Required Education: Bachelor's degree or 4 years of job related business experience.

Required Work Experience: 2 years of job related business systems analysis, research and/or customer support experience.

Required Skills and Abilities: Working knowledge of business support and systems concepts. Able to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers, and the business units. Good teamwork and interpersonal skills. Good analytical and conceptual skills. Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents. Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes. Working knowledge of mainframe electronic data processing system change methodology.

Required Software and Tools: Microsoft Office.

Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field.

Preferred Work Experience: 3 years-of job related business systems analysis, research and/or customer support experience.

Preferred Skills and Abilities: In-depth knowledge of procedures for the supported business unit. Computer programming skills.

Preferred Software and Other Tools: Proficiency with BCBSSC/subsidiary systems. Knowledge of programming languages and/or concepts. Easytrieve, DB2, or related.

Work Environment: Typical work environment. May provide security administration to application supported by area when the appropriate written and approved request is received.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.