Business Analyst II - BPO Operations Support (Mortgage)

| Tampa Bay, FL | Hybrid
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Overview
Provide operational oversight and administrative support for our BPO (Outsourced) Mortgage Fulfillment Division operations. May include planning and coordinating shifting of resources between departments, locations and channels; the reconciliation and full accounting of staff in addition to the oversight of hiring plans, and a broad variety of administrative, and reporting activities. May also participate in special projects as a coordinator or key contributor, business process or performance analysis, and other initiatives to support the Division.
Job Description

  • Provide analytical and operational support for various initiatives as well as creating, producing and reporting on applicable metrics and key performance indicators
  • Assist business units with identifying and/or developing process improvements to facilitate an increased level of efficiency
  • Support the Department Leaders with data analysis and provide recommendations on how to interpret and leverage the data to make better business decisions
  • Develop ad-hoc reports and dashboards for oversight management, business reviews, and Initiatives.
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

  • Must possess strong background in SQL & database mining experience
  • Bachelor's Degree in Business Administration or related field required
  • Must be highly proficient in Excel, Word and PowerPoint
  • Must be a team player with strong attention to detail and able to work independently
  • Strong business acumen and ability to interface with executive management
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Ability to multi-task and effectively manage competing priorities
  • Must possess superior analytical skills
  • Financial Services and, if possible, mortgage industry experience preferred
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
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