JOB SUMMARY
Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organization's systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations
Ensure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies
Ensure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent. Redesign business process where applicable to leverage available or new technologies
Oversee the translation of high level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processes
Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3 rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutions
Capture, develop, and document data definitions, business rules, and data quality requirements
Create and produce forecasts, reports, ad hoc requests, dashboards, etc.
Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities
Identify and define data quality improvements
Ensure compliance with deliverable reporting requirements by performing quality data audits and analysis
Partners with cross-functional teams to coordinate Field Engineering reporting and/or data documentation for new initiatives.
Audits support systems to ensure data integrity.
Processes feedback, working with SME or enterprise partners and leadership team to standardize and modify tools, processes and procedures to maximize effectiveness.
Perform other duties as required
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to supervise and motivate others
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Cross-functional management skills
Knowledge of process and project management
Experience with Tableau/Power Bi.
Experience with SQL
Education
Bachelor's degree in Business Administration or related field or equivalent experience
Related Work Experience Number of Years
Business Operations Analysis experience 3
Project management experience 3
Telecommunications experience 6-8
125958363_CJ1 BOP375 292566 292566BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.