Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

The Business Analyst is responsible for supporting the sales organization in the development of business cases and understanding of value propositions that support sales engagements for new prospects and existing customers.

• Provide oversight to the business case creation process to ensure work flows smoothly and bottlenecks are minimized.
• Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.
• Consult with internal Sales Directors and Solutions Consultants to create business case models that demonstrate compelling financial and strategic benefits for prospects and existing clients.
• Present business cases to internal stakeholders.
• Provide consultative services to sales organization as it relates to the value delivered to customers.
• Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.

Other Duties and Responsibilities:

• Partake in responses to RFIs / RFPs with Solution Consultants.
• Engage in development and refinement of existing models and business case tools or templates.
• Understand the domain as well as industry trends/metrics that could help drive Interactions value proposition.

Required:

• Bachelor's Degree in Finance or Mathematics
• 5+ years of relevant experience as a business analyst or consultant.
• Advanced Excel knowledge.
• Exceptional business/statistical analytics experience.
• Strong presentation and data visualization skills.
• Extreme attention to detail.
• Proving quantitative abilities – ability to articulate and sell a value proposition
• Ability to think analytically and creatively solve challenging business case issues.

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.