Center 1 (19052), United States of America, McLean, Virginia

Business Analyst Associate - 2022

In our 25 years as a founder-led public company, Capital One has grown from a small, credit card start-up that pioneered the use of predictive modeling into one of the largest, fastest-growing, and most dynamic financial technology companies. At Capital One, we believe our success is fueled by data-driven insights, deep customer understanding, and innovative business strategy. We’ve helped transform cities and communities by attracting incredibly talented associates with the audacity to think they can change the world and the humility to understand they need a whole lot of help to make it happen. 

If you’re interested in Capital One and a development program that enables you to build a strong foundation by focusing on deep analytical challenges and business strategy, then the Analyst Development Program is a great place to begin your career journey.

As part of the Analyst Development Program, you’ll have access to:

• Hands-on experiences in two distinct roles in the first two years

• Consistent, meaningful interactions with senior leadership

• Experiential training weeks focused on leadership development, strategic problem-solving exercises, and networking activities with your class

As a Business Analyst, you will apply your strategic and analytical skills to major company challenges. This role will enable you to build your business management skills by developing and deploying strategies that ultimately impact the bottom line. You will act as a business consultant to drive recommendations and implement solutions. You will do this by collaborating with colleagues across product, tech, sales, operations, design, data science, engineering, and finance in an environment that values your unique insights, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation. Through our best-in-class analytical practices, you’ll help us quickly identify, build, and test our way to success. 

In your role, you will:

• Use modeling and analytics to understand how business decisions impact our bottom line. This may include identifying the right products for the right customers, assessing risks, determining fraud policies, or optimizing our lending practices. You will also work with governance teams to change or approve new credit policies. 

• Develop marketing strategies to bring solutions and products to life. This work could encompass optimizing marketing spend, identifying customer segments, or monitoring the success of ad campaigns.

• Seek to understand a user’s underlying needs by analyzing product functions and processes built around those needs. You would identify areas for improvement or growth and make data-driven decisions to improve our products. Your customers can be both internal and external to Capital One.

• Support internal business planning and forecasting by using various data mining and data aggregation tools to identify inefficiencies in existing operations. 

• Develop hypotheses and set up your own problem frameworks to test for the best solutions. You will also scope the operational feasibility, lead implementation efforts, and monitor the success of your solutions. 

• Learn how to leverage new tools and technologies. For example, using machine learning to determine how we lend to customers.

• Help create new solutions rooted in empathy and research that assist all customers as they work to better manage their finances. 

The Ideal Candidate Would Be:

• Curious & Analytical - You ask why, explore, and bring your unique perspective to the table. You’ll grow comfortable with ambiguity, fueled by a hunger to learn and constantly seeking out new challenges. 

• Action-Oriented & Committed - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, are up for juggling multiple deliverables, and prioritize your work while always utilizing data analysis, technology, and human centered design to understand how the solutions you are creating affect your customer. 

• Up for a Challenge & Hardworking- Big, undefined, complex problems will be exciting for you as you work to identify well-rounded solutions. 

• Passionate & Customer-Focused - You will empathize with those around you and care about their success, as you bring people together around what’s possible. You have the desire and ability to connect and empathize with our customers.

• Communicative & Inclusive - You always keep the people around you in the loop and are excited to communicate complex ideas clearly to make sure your co-workers understand the “why” behind their work and their key priorities.

• Collaborative & Team-Oriented - We thrive in a collaborative team environment. As part of our crew, you will learn to energetically rally diverse groups in pursuit of a common goal. 

• Innovative & Entrepreneurial - You have an entrepreneurial spirit and get excited about creating new businesses and reinventing current ones. Your aptitude for and interest in building tech solutions will stand out. 

Basic Qualifications:

• Bachelor’s degree or higher obtained between December 2020 and August 2022

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).