Job Title
Boarding Operations Analyst

Job Purpose

Boarding Operations Analyst

About the Role

As a Boarding Operations Analyst, you'll be a member of a team responsible for the operational health of systems that connect the Clover and Fiserv backend, which allows new merchants to be boarded. You will work with Product on deploying new plans and features across multiple environments. We are looking for an analytical, out-of-the-box problem solver who is able to operationalize the flow of work within many systems. Ideal candidates will proactively identify gaps in our product and processes, keep relevant stakeholders informed, and drive projects and boarding related tasks to completion with minimal guidance.

Responsibilities:

• Work closely with Product, Engineering, Ops, Billing and Customer Support to identify, document, propose, and implement solutions to improve merchant experience
• Provide production boarding operational support
• Partner directly with the Boarding & Partner Tools Engineering team and related Product teams to improve and facilitate adoption of changes and enhancements for the Clover platform
• Operationalize activities in process, tooling, and automation.
• Problem solving.

Requirements:

• 4 year of experience interacting with audiences of varying technical backgrounds
• 1 year of database querying languages such as SQL and/or the desire to expand your skills
• 1 year of initiating and driving projects to completion with minimal guidance while adjusting to rapidly changing requirements
• 1 year of direct or indirect coding experience.

Nice to have:

• Innate curiosity for solving complex problems through hypothesis-driven root cause investigations
• Experience working with Kibana, Python, Salesforce, SQL, ZenDesk
• Experience with automating manual processes
• Experience with reporting to executive management

About Clover

Every single day, Clover devices handle the core point-of-sale and card processing for hundreds of thousands of merchants. We provide beautiful devices that operate on a next-generation payment services platform backed by the world's leading Fintech powerhouse (Fiserv). Behind the scenes, we operate a cloud platform providing processing, storage and collaboration for merchants, application developers, service providers and our merchants' customers. This forms the backbone of millions of payment interactions between merchants and their customers daily.

Clover is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This role is not eligible to be performed in Colorado.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.