Billing Operations Analyst at Vonage (Remote)

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Vonage Mission

The position will report to our Sr Manager Revenue Operations, based in London. The Revenue Operations Team currently consists of 12 people, and forms part of a Global Finance function located in New Jersey (US), London/Basingstoke (UK) and Singapore. We are a hard working team and take pride in challenging the status quo, leading business development and striving to make positive change. We are collaborative both within Finance as well as across the entire Vonage business. Beyond our daily work, we are a sociable team, regularly taking time out for team events and personal development.

Why this role matters

We are looking for a Billing Operations Analyst, to be based in Spain, who will be part of the global Revenue Operations function by taking ownership for one of our flagship products currently going through high growth and expansion.

Your contribution will be essential to ensuring this key product can go to market and support the expansion of revenue operations. 

This is a fast paced and highly collaborative role, requiring a problem solver with an operational mind, and someone who thrives in an environment where cross functional collaboration drives the business forward.


What you'll do
  • Take a lead role in setting up the new billing and revenue operations on one of our highest growth products
  • Support our billing transformation projects to drive this product towards scalability
  • Partner with our Sales and Support teams to deliver a best in class billing and service experience to our customers
  • Ensure Finance and Billing processes are adhered to for SOX compliance and efficient business operations
  • Support the Revenue Operations and Collections management teams with ad-hoc operational tasks.
What you'll bring
  • Excellent problem solving skills and ability to prioritise and multitask.
  • Great communication skills and confidence to liaise effectively with all levels of stakeholders
  • Experience in financial or business analysis, with an operations background
  • Minimum 5 years relevant experience
  • University graduate with a 2.1 or higher degree or are AAT qualified.
  • A high level of focus and comfortable working with a high volume of transactions. 
  • A resourceful nature, with the ability to identify solutions over problems.
  • Enjoys working in a fast-paced high-change environment.
  • A sense of humour and a can do attitude.
What's required for application
  • Experience of billing for communications products, or similar complex high volume transactions businesses.
  • An understanding of global sales taxes
  • Experience of using Zuora billing system
  • Experience using ERPs such as Oracle Fusion (preferred), NetSuite, or SAP 
  • Experience using Tableau, or a willingness to develop those skills
What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.



More Information on Vonage
Vonage operates in the Information Technology industry. The company is located in Atlanta, GA, Holmdel, NJ, New York, NY, Scottsdale, AZ and San Francisco, CA. Vonage was founded in 2001. It has 2500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 35 open jobs at Vonage, click here.
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