Behavioral Science Analyst at GoodRx

| New York City, NY
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GoodRx is America’s healthcare marketplace. Each month, millions people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $30 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

Do you want to utilize behavioral science to make healthcare in the United States more accessible and affordable? We are looking for a Behavioural Scientist to join GoodRx’s growing Behavioral Science Team. 
 
The Role

As part of our team, you will apply behavioral science theories to execute research as well as design, analyze and interpret experiments in order to understand (and help change for the better!) user habits and behavior. 

You will deliver business value by applying behavioral science principles to balance addressing critical customer and business needs. You will work closely with Product, Marketing, UX Research, Design, and Engineering to understand, evangelize, craft and apply behavioral insights that address some of the most complex user needs/problems in the healthcare space. Your work will impact how we engage with consumers across their healthcare journey, and provide critical input when developing compelling, user relevant marketing/product offerings and experiences. This is a highly impactful role where you will be able to directly influence how millions of GoodRx users are supported.

What You'll Do:

  • Use your expertise in Applied Behavioral Science to help create healthier short- and long-term behaviors through:

  • Behavioral Strategy: In collaboration with stakeholders, define the specifics of the target population and desired outcome behavior, including metric definition/status-quo measurement.
  • Behavioral Evangelism: Be the voice of behavior-based user questions across the organization and provide guidance and training on techniques to encourage a self-service approach to applying behavioral science.
  • Serve as a behavioral science consultant to teams across GoodRx
  • Behavioral Insights: Lead research (quantitative and qualitative) to uncover user needs & motivations as part of a cross functional team consisting of user researchers, product managers, marketers, designers and engineers. 
  • Deliver fresh, business relevant behavioral insights that are brought to life through engaging storytelling in continuous dialogue, presentations and workshops.
  • Behavioral Experimentation: Leverage behavioral science experimentation techniques, theory construction and data skills to facilitate evidence-based product, marketing and design interventions clearly connected to the behavioral insights and outcomes defined. 
  • Behavioral Impact Evaluation: Evaluate, analyze and present to what extent the designed interventions modify the existing rates of the pre-defined behavioral outcomes.

  • Actively learn from your colleagues, including clinicians, design researchers and strategists, content and experience designers, and business leaders, to broaden your own cross-disciplinary knowledge.

  • Collaborate with the rest of the researchers to create a research roadmap on a quarterly basis.

  • This role will start out reporting into Product, but eventually will be centralized under the Consumer Insights org.

Who You Are:

  • You have 4+ years experience as a Behavioural Researcher, ideally with some experience from consumer-focused companies, working with strategy across the user journey. 

  • You have experience with the necessary analysis tools (R, Python, SQL) and research tools (Qualtrics, UserZoom, dScout, Surveymonkey, etc.); with specific experience bridging the gap between quantitative and qualitative data streams. 

  • You are a dedicated advocate of a user-centred approach to product development.

  • You are biased towards action, hands-on creative super scrappy (quality) solutions and execution

  • You have experience operating autonomously in a fast paced environment

  • You excel in both qualitative and quantitative research techniques with proven experience leading complex research (e.g. questionnaires, sophisticated sampling and weighting strategies).

  • You are comfortable planning, scoping, conducting, analysing and communicating research.

  • You have experience designing product/marketing experiments or field studies

  • You are an engaging storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders.

  • You have a Bachelor’s Degree (with 4-8 years on-the-job experience) or MA/MS degree (with 2-5 years of on-the-job experience) in behavioral science, behavioral economics, social or cognitive psychology, sociology, human computer interaction or a related field. 

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PyramidFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena Scoblionko

Vice President of People

How does the company support your career growth?

GoodRx has been like a family to me. I started as an intern while finishing grad school and never left. I’ve been fortunate to be surrounded by some inspiring and talented leaders who have given me the opportunity to work on a multitude of engineering projects across the business. I’ve now come full circle, managing a team where I first started on!

David Pair

Engineering Manager

What’s the vibe like in the office?

GoodRx provides an awesome laidback culture and happy and energetic office vibe. We believe in working hard and playing harder. The company offers Happy Hour once a week, catered lunches three days a week, an awesome ocean-front office location and events to celebrate small wins - all which make GoodRx a unique place to work.

Priyanka Halder

Agile Delivery Lead

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

- Medical, vision, dental, STD, LTD and AD&D to all full-time employees
- The company offers one (great) PPO Medical plan at NO COST to employees AND dependents
- 4% 401k match
- Meaningful stock options
- Discretionary leave
- Classpass Membership
- Onsite Parking
- Dog friendly office

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
- Medical & Dependent Care FSA available $2,700 pre-tax per calendar year $5,000 pre-tax per calendar year
Disability Insurance
Covered @ 100%
Dental Benefits
Offered through Anthem Employees covered @ 100% Dependents covered @ 50%
Vision Benefits
Offered through Anthem Employees and Dependents covered @ 50% Monthly costs range from $3.24 (self) - $9.87 (family)
Health Insurance Benefits
Offered through Anthem Anthem Blue Cross Classic 500 PPO - employees AND dependents covered @ 100% Anthem Classic 250 PPO - monthly cost ranges from $60 (self) - $187 (family) Kasier
Life Insurance
STD, LTD, LIfe & AD&D - ALL covered @ 100%
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
4% 401k match - no vesting period
Company Equity
Stock Options available to full-time employees
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months fully paid with at least 90 days of service
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches on Tuesdays, Wednesdays & Thursdays Bagel Fridays Snacks and Drinks that put the freshman 15 to shame!
Game Room
Stocked Kitchen
Happy Hours
Weekly Thursday Happy Hours
Parking
Company paid parking onsite or $100/mo parking waiver
Pet Friendly
Your pets can work alongside David Bowie (dog)
Recreational Clubs
We offer a variety of clubs like our dodgeball league, monthly book club, hiking club, and more
Relocation Assistance
Fitness Subsidies
- ClassPass Membership
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

Social Good + Successful Business Model + Great Colleagues = GoodRx

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