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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Research business unit data problems and provide recommendations of solutions. Actively resolve day-to-day needs of the business unit with a focus on the systems, processes and quality. Plan, research, write and edit a range of process maps and written documents including policies and standards, user guides and manuals, and training materials. Ensure all tasks are performed in a timely manner in order to meet processing schedules and service level agreements, while maintaining system integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Identifies and resolves data quality issues; actively participate in data governance processes to ensure the highest quality data is maintained and available.
2. Monitors operational processes to resolve known and potential problems and recommend change, as appropriate.
3. Develops, maintains and suggests changes to policies, procedures and processing flows, while maintaining a working knowledge to support the platforms and interfacing applications.
4. Stays up-to-date with corporate and platform operating policies and procedures in order to understand and assess the impact of recurring problems.
5. Assists with system implementation and training that becomes necessary as a result of system or policy changes. Identifies internal efficiencies and system enhancements.
6. Analyzes basic information and makes decisions within guidelines or standard practices to solve problems. Assists in research and problem resolution.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or GED, four years of experience in financial services industry, or equivalent education and related training or experience

Preferred Qualifications:
1. Associate's or Bachelor's degree
2. Experience and knowledge of Client Information Systems

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

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