Associate Business Systems Analyst - Arizona at Optum (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function work in the analysis phase of the system development cycle and consult with users to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems and prepare detailed specifications from which programs will be written. This function also is intended to include those that also may define business processes. Work directly with end users to resolve application issues and answer questions. Supports the clinical delivery system by ensuring the application is optimized and the users are utilizing the application correctly. Analyze system development and consult with users to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems and prepare detailed specifications from which programs will be written.
Primary Responsibilities:
  • Analyze and investigate issues
  • Provides explanations and interpretations within area of expertise
  • Use pertinent data and facts to identify and solve problems
  • Investigate non-standard requests and problems
  • Prioritizes and organizes own work to meet deadlines
  • Ticket management - issues reported by developers or end users
  • Rotational on- call support required which includes nights and weekends
  • Create and maintains documentation
  • Serve as primary IT resource for small to medium-size projects
  • Work with business segments to better define project requirements for development and implementation
  • Translate requirements into technical specifications
  • Work with developers to get projects developed and implemented
  • Assesses and interprets customer needs and requirements
  • Identifies solutions to non-standard requests and problems
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Assesses and interprets customer needs and requirements
  • Identifies solutions to non-standard requests and problems.
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Works with minimal guidance; seeks guidance on only the most complex tasks
  • Translates concepts into practice
  • Provides explanations and information to others on difficult issues
  • Coaches, provide feedback, and guide others
  • Acts as a resource for others
  • Perform all related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Undergraduate degree or equivalent experience
  • 3+ years of years of applications experience with implementation, support and upgrade
  • 3+ years of experience translating business requirements into a detailed design specification
  • Proficiency with SQL
  • Experience with providing IT resources for small to medium projects
  • Experience defining project requirements for development and implementation
  • Experience translating requirements into technical specifications
  • Working with developers to get projects developed and implemented
  • Candidate to be based in Arizona
  • Hybrid based (3 days in office and 2 days remote/home based)
  • Up to 50% local travel
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:
  • Clinical/ EMR application experience
  • HL7 experience
  • Practice Management support experience including scheduling build, billing, EDI Transactions (835,837)
  • Experience documenting workflows and processes
  • Previous experience with error management with interfaced applications
  • Intermediate experience working with Microsoft office suites including Access, Visio
  • Experience working with Sql Studio Management Studio
  • Previous experience supporting: Allscripts Touchworks, Allscripts Practice Management, Allscripts SSRS Reporting, and/or working with (CIE) common interface engine systems (Rhapsody, Cloverleaf, ConnectR).
  • SSMS experience
  • HL7 experience working with interface engines (Rhapsody Preferred)
  • Configuration experience on System Configuration

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
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An Insider's view of Optum

How would you describe the company’s work-life balance?

Many companies have a standard 8-hour day, but we don’t. Optum is a global company, so we recognize that working hours are different for everyone depending on their situation. Optum has implemented flexible working policies that allow employees to work from home in addition to the traditional office setting with virtual tools to support everyone.

Rachel

Chief of Staff

What projects are you most excited about?

My teams work on Digital Benefits where our mission is to deliver benefit clarity, cost transparency, and guidance towards increasing healthy outcomes for our members! One exciting project that we just finished was the Mental Health Hub, where we worked to spotlight member's mental health benefits offered by their United Healthcare health plans.

Tim

Senior Software Engineering Manager

How does the company support your career growth?

At Optum the ideal of helping people live healthier lives transcends the healthcare industry and applies to our employee experience. Through meaningful mentorships and participation in holistic leadership development programs, I have been empowered to show up as the best version of my authentic self at home and at work to pursue my life’s purpose.

Kat

Technology Product Director

How does the company support your career growth?

I started with the company 12 years ago and have been promoted 5 times. As an analyst, I provided leaders with meaningful analytics needed for decision-making. Now as a Director, I’m the one making the decisions. I’m responsible for creating effective business strategy, executing tactical plans, and helping drive patent culture transformation.

Komal

Director, UHG Invention Program

What are Optum Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

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