Job Description CCB D&A Operations Analytics team is responsible for driving analytics for four Agile Product Groups and wide range of Ops Products strategic initiatives including Demand mitigation and carbon footprint. The participating team members will help support data and analytics needs for Ops Product groups that currently do not have dedicated support.
The Program
You will spend 12-18 months working full time on CCB D&A Operations Analytics team's projects, receiving comprehensive on-the-job training and gaining exposure to a variety of datasets, analytics techniques and Ops Products.
At the end of the program, candidate will have an opportunity to transition to full time roles with CCB Operations Analytics, or within the larger Data and Analytics Organization.
Responsibilities:

• Work as a member of agile, digital, tribes or scrum teams to provide data and analytics support for new product development
• Build holistic insights using a mix of customer, account, digital, financial and operational data sets
• Import, clean, transform and validate data from multiple sources in preparation for analytics and/or modeling
• Develop business cases, size addressable populations & estimate potential impact on proposed measurement plans
• Scope, implement & track new features and enhancements for the Ops Products
• Identify customer interactions and events across a variety of channels to better understand customer journeys and friction points
• Leverage a variety of analytical and statistical applications (Alteryx, Excel, SQL, BryterCX, Python, etc.) to describe, analyze, and interpret trends and patterns in complex data sets.
• Aid in presentations summarizing sharp insights and conclusions, often for executives

Qualifications and Skills :
We're looking for candidates with:

• 5+ years of business experience with some data, data visualization or analytical responsibilities in their current role in Operations.
• Intermediate skills in Excel (Vlookups, pivots, etc.), knowledge of SQL, understanding of data visualization
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Critical thinking and problem-solving skills
• Strong written and oral communication skills
• Basic knowledge of Python, R or data wrangling / visualization tools such as Alteryx or Tableau is a plus.
• Bachelor's degree in quantitative disciplines is desired but 5+ years of relevant experience will be considered in lieu of formal degree.

Join us
At JPMorgan Chase, we're creating positive change for the diverse communities we serve. We do this by championing your innovative ideas through a supportive culture that helps you every step of the way as you build your career. If you're passionate, curious and ready to make an impact, we're looking for you.
What's next?
If you're interested, talk to your manager to decide if this is a good opportunity for you. We will review applications as they are received and extend offers on a rolling basis. We strongly encourage that you apply early since programs will close as positions are filled.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.