Apps Support Sr Analyst at Citi (Dallas, TX)

| Dallas-Fort Worth, TX
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The Applications Support Senior Analyst is a position in GCG Production Management team responsible for incident resolution and prevention, service improvements and ensuring the availability of those services delivered to GCG customers regionally.

The role requires skills in Project Management, Service Risk profiling & Remediation, Incident & Problem Management, Root Cause Analysis, Change Management, Capacity Management, and Availability Management.

This is a hands on role where the candidate is expected to have sound technical knowledge that contributes towards Production Incident Resolution and Service Improvements.

Responsibilities:
  • Performs operation support of Real Time services hosted on Master Data Management, Open Shift, PCF and Next generation technologies.
  • Collaborates with development team and leads service improvements.
  • Supports the delivery of the L2 Service Delivery objectives for the business/region.
  • Assists with the compiling of the data for the service performance against targets.
  • Supports the development and on-going maintenance of Sr. Mgmt. updates for Service Delivery activities.
  • Facilitates the shift left of Level 3 activities to Level 2 activities to Level 1
  • Responsible for execution of day-to-day service delivery functions including the following:
    • Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact.
    • Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans.
    • Knowledge Management: Develops/tests knowledge objects to support increased L0, L1, and L2 resolution.
    • Change Management: Review and approve changes.
    • Capacity Management: Review capacity across service components.
    • Continuity Management: Schedule and facilitate COB testing, maintain recovery plans.
    • Configuration Management: Build/update service configuration.
    • Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization)
    • Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live.
    • Service Risks: Ability to identify, document t and Manage Service Risks within Applications and effectively manage the resolutions of Risks.
    • Monitoring & Observability: Collaborate and engage with various teams to enable monitoring / observability of production services.


Qualifications:
  • At least 5+ years of hands on experience in Open Shift Container Platform.
  • Experience with cloud computing, online services, externalizable APIs, enterprise software development, engineering and associated operations at scale, application security
  • Expertise in Java development.
  • Experience in Angular and Node JS a big plus.
  • Track record of successfully triaging issues and driving major production issue calls.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Expectation is to be available on call on need basis for off hours Production support.
  • Can handle multiple, competing priorities simultaneously
  • Ability to work with Offshore and Onsite Production Support Teams across multiple organizations.
  • Excellent Oral and Written Communication Skills.
  • Strong analytical skills, strong problem solving skills and ability to logically break down tasks into smaller manageable parts.
  • Strong individual with the ability to communicate and negotiate at all levels.
  • Ability to influence people.
  • Effective meeting management, team management and organizational skills.
  • Effective Presentation skills.
  • Ability to interact with individuals on all organizational levels.

    Education:
  • Bachelor's or Masters' degree in Engineering or Computer Science.
  • Prior experience in financial services preferred.
  • Prior experience in applications development preferred.


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1042 open jobs at Citi, click here.
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