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Job Category
Products and Technology

Job Details

Einstein Language Intelligence team is looking for a strong Lead/Principal Data Scientist to help us improve the way customer service is delivered. As part of the team, you will play a key role in incorporating artificial intelligence into the CRM product portfolio. You will participate in designing and developing machine/deep learning models and services that can be integrated with many applications, thousands of tenants, and run at scale in production.

A typical day for you might include the following:

- Developing deep learning models in TensorFlow and/or PyTorch to satisfy major problems that Salesforce's hundreds of thousands enterprise customers have

- Partnering end-to-end with Product Managers, Application Architects, Machine Learning Engineers, and Deep Learning Researchers to understand customer requirements, design prototypes, and bring innovative technologies to production

- Partnering with Machine Learning Engineer and Scientists to define requirements for AI platforms such as experimentation environment, reusable ML pipeline, etc.

- Working with internal product teams to ingest their data and sprinkle machine/deep learning fairy dust on their products

Basic Qualifications

• PhD or equivalent Master's Degree plus 5+ years of experience in CS, CE, ML or related field
• Strong experience building and applying machine learning models for business applications
• Strong experience programming in Python, and using machine learning frameworks such as TensorFlow or PyTorch
• Proven ability to implement, operate, and deliver results via innovation at large scale

Preferred Qualifications

• A PhD in CS, Machine Learning, Statistics or relevant field
• 5+ years of industry/applied research experience in machine learning, NLP, deep learning and/or information retrieval
• Expertise on a broad set of ML approaches and techniques, ranging from Artificial Neural Networks to Bayesian methods
• Experience with conversational AI
• Top-tier papers published in related areas.
• Fantastic problem solver; ability to solve problems that the world has not solved before
• Excellent written and spoken communication skills
• Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple technical and business teams
• Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available.

In school, or graduated within the last 24 months? Please visit FutureForce for opportunities

LOCATION: We are open to Fully Remote, Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in office) work arrangements.

For Colorado-based roles: Minimum annual salary of $82,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/.

You can find other info there as well- including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

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