Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Irving are currently recruiting for an experienced Application Support Technical Lead Analyst at Vice President level for our Custody Settlements functions of Securities Services.

Key Responsibilities:

• Performing Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
• Investigation of incidents reported across applications within the Global Custody and Direct Custody and Clearing lines of business.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.,
• Drive Operational Excellence across Custody Application stack to improve Operational scores across Incident, Capacity, Change, Resiliency, and Monitoring.
• Enforce best practices for centralized knowledge management and define procedural guidelines for various Support processes to strengthen support process.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Confidently handle outage communication with stakeholders in Business and Operations.
• Strong Team Player and able to operate without authority to navigate through teams and complex issues and Tasks.
• Operate with a broader view when determining priorities and able to maturely deal with stakeholders to get things done to achieve Stability and Efficiency targets.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Guide/Coach junior team members to target higher standards in Support delivery.
• Work collaboratively with Peer group and partners to accomplish department goals.
• Performs other duties and functions as assigned.

Technical Skills:

Mainframe Technology

• Language and Database: COBOL, CICS, JCL, VSAM, DB2.
• Tools: STROBE, OMEGAMON, Debugging/diagnostic tools
• Others: IBM MQ Series, Connect Direct/NDM
• Knowledge of MQ Series, NDM / IBM Connect Direct
• Scheduling Tools (Autosys/Control M)

Education:

• Bachelor's/University degree, Master's degree preferred

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

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