Job Description Who we are...
The Platform & Tools Team serves as an internal consultancy partnering across lines of business to build analytics and reporting capabilities and help create industry leading consumption platforms. We are the voice of the business to our controls and tech partners and the SMEs to guide the business to productive use of the platforms. We lead adoption of new tools and platforms to create a unified best in class self-service analytics infrastructure.
Our mission is to provide business users with tools for self-service, controlled consumption of data to drive value.
We...

• Ensure business analytics & reporting needs are met through platforms, software solutions and enhancements
• Improve the user experience, communities, automation, and features for platforms and analytics and reporting toolsets
• Provide training to enable business users and assist in their support
• Create and oversee controlled consumption environments
• Serve
  • Data Consumers - Includes teams and applications that use data for any purpose, including data scientists, reporting team, analysts etc.
  • Report Consumers - Individuals that utilize curated insights and reporting to make informed business decisions.

Who we need...
A forward thinking candidate to be responsible analytics and reporting democratization strategies, data wrangling technologies (e.g. Alteryx), training, new tool evaluations, and developing purpose fit controls frameworks. Someone seasoned but well versed in new technology, who has been in the game long enough to knowledgeably make the right strategic moves for the organization.
What we expect...

• Work with stakeholders of all levels and functions to determine requirements for consumption platforms, analytics and reporting tools, controls requirements and new capabilities
• Identify key value measures for your product and drive positive ROI
• Create, own, and prioritize a backlog of deliverables worked by the technology scrum teams to satisfy requirements
• Lead, mentor, and train junior staff
• Identify, mitigate, and remediate risks associated with self-service tool usage
• Work closely with your engineering leads to form the self-service tool strategies including the expansion of the product to include all self-service tools utilized by CCB
• Manage vendor relationships to influence their roadmap and effectively use contractually secured resources (training days, enablement days, product trials)
• Future proof the product
• Decommission products that no longer meet business needs or fail to meet ROI expectations. Provide migration strategy and direct communications to impacted business leaders.
• Be a thought leader, developing solutions ancillary to the primary tasks (e.g. governance, entitlements, inventories, controls)
• Query data and merge information from diverse data sources to create rich datasets that enable better decision-making
• Analyze data using tools such as Tableau, Alteryx and SQL to develop and automate reports or analysis that lead to actionable business insights
• Work with other Analytics teams and multi-task on projects to summarize and synthesize data and present recommendations to the businesses in a clear and logical manner
• Identify unexplored data opportunities for the business to unlock and maximize the potential of data within the organization
• Drive automation of new and existing processes
• Keep abreast of industry trends and provide recommendations for testing new and emerging technology
• Support ongoing technology evaluation process and proof of concept projects

Useful experience for your success...

• Strong experience and excellent understanding of data wrangling on-prem (e.g. Alteryx) and cloud technologies
• Experience with business intelligence dashboarding tools such as Tableau, PowerBI, Qlik or Business Objects
• Experience with relational databases optimizing SQL to pull and summarize large datasets, report creation and ad-hoc analyses
• Knowledge of modern MPP databases and big-data (Hadoop) concepts
• Experience with Hive, Spark SQL, Impala or other big-data query tools
• Experience in reporting development and testing, and ability to interpret unstructured data and draw objective inferences given known limitations of the data
• Demonstrated ability to think beyond raw data and to understand the underlying business context and sense business opportunities hidden in data
• Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions
• Self-starter who can provide thought leadership and drive results in a dynamic and fast evolving environment
• Effective despite ambiguity

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.