Analyst/Sr Analyst-Risk Management at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Operational Excellence organization operates within Global Commercial Services (GCS) to serve as the first line of defense to strengthen the risk and compliance program. One piece of the overall responsibility of Operational Excellence is the Operational Risk Controls, Analytics and Automation team, which is responsible for performing control assessments in support of new product launches, identifying opportunities to implement preventative application controls, developing and producing continuous/smart monitoring, metrics, and reporting while using Agile tools and framework.

This Analyst position is responsible driving GCS risk reduction through management of Process Risk Self-Assesment (PRSA) methodology. They will also partner with 2nd and 3rd Lines of Defense in the transformation of GCS Control Environment. Our team engages with the GCS organization and SMEs across the enterprise to assess risk and develop/test controls that mitigate the identified risks. To succeed in the role, the incumbent needs to have technical skills, process expertise, controls-mindset, solid project management, and relationship skills.

Responsibilities:
  • Developing and managing Process Risk Self Assessment processes including continuous updates and refreshes.
  • Drive Process Risk Self Assessment control transformation to preventative and automated as opposed to manual and detective.
  • Support journey to Agile methodology by developing and tracking work effort every 10 weeks in JIRA to ensure timely completion of PRSA activities.
  • Design and document controls related to new risk identified through Risk Asssessment Questionnaire, Compliance Risk Assessment items, 2nd and 3rd Line of Defense Reviews, etc.
  • Support GCS Issue Management Team to implement sustaninable controls driving resolution to Risk Events and Corrective Actions dimishing ability of issue reoccurrence.
  • Work with GCS New Product Approval team to complete the Compliance Assessment Teamplates for NPA initiatives.
  • Partner closely with Compliance, ORGG, GCS Marketing, GCS Product Management, US Banks, CFR, GSG, EDA and Technology to ensure risks are properly/timely identified and mitigated through controls
  • Support PRSA/Risk/Control questions from various GCS groups to ensure thoughtful analysis leading to potential enahncemets/additions to PRSA process


Qualifications
  • Strong relationship competencies, able to collaborate, influence and manage through conflict to achieve successful outcomes with multiple band levels
  • Ability to manage multiple priorities under pressure and meet tight deadlines, take initiative and act decisively
  • Strong results orientation and have a proven track record of collaboration and building and leveraging effective relationships
  • Capable of applying critical thinking to identify operational risks in a structured way, and develop and/or implement controls.
  • Very strong verbal and written communication skills
  • Agile Mindset and experience in using Agile tools such as JIRA desired
  • Global Commercial Services/PRSA experience a plus


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 228 open jobs at American Express, click here.
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