General information

Career area

Collections

Work Location(s)

2911 Lake Vista Drive, Lewisville, TX

Remote?

No

Ref #

12985

Posted Date

Wednesday, August 3, 2022

Working time

Full-time

Ally and Your Career

• Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

• The transport Analyst is responsible for managing transport operations between the Outside Repossession Companies (ORCs), transport companies, and Ally. Operationalize a single point integration team for optimal communications of process and systems to the dealers, field, organization and suppliers with minimal supervision. Assisting with mentoring, training, and coaching of new and current associates regarding processes and procedures. Implementation of projects as assigned by management to determine effectiveness and potential risk verse benefit to process and procedure updates. Additionally, the analyst will have responsibility for the creation, maintenance, testing and execution of a Business Continuity Program.

The Work Itself

• Support the Business Units in consistency, guidance and direction in matters concerning the interpretation and application of Ally BCP policies, standards, best practices and business continuity planning software, tools and priorities.
• Assist in conducting annual reviews of NAO BCP for changes to business operations, structure, risk profile, personnel changes and geographical location in addition to continuous strategic updates to processes and procedure.
• Support the implementation of a formal Business Testing schedule to ensure that specific objectives are meet aligning with the requirements defined in the Ally BCP Policy.
• Assist in creating, managing and communicating the Corporate Business Continuity Program (BCP) components / Business Resumption Plans; Business Impact Assessments; Testing; and input to the Emergency Response Plans and Disaster Recovery Plans to be executed by the NAO Business Units to follow in the event of an emergency or significant business disruption.
• Delivers continuously improving year-on-year expense results by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional customer service regarding routine and escalated requests.
• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
• Responds promptly to vendor requests (information, data, letter generation, etc.) as needed.
• Expert data entry and word processing skills.
• Extensive knowledge of directly applicable departmental policy or procedure is required.
• Advanced oral and written communication skills sufficient to provide information, greet visitors, answer inquiries, and refer calls.
• Knowledge of Ally systems preferred.
• Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets.
• Ability to exercise judgment to research and solve operational problems where the answer is not apparent.
• Ability to decide when approval of an unusual transaction exceeds assigned authority or would have broad ramifications, and to bring such incidents to the attention of supervisor.
• Perform qualitative review of individual situations, identify trends, and make recommendations.
• Act as the lead or as a partner with Project Management and Vendor Operations on special assignments as Subject Matter Experts (SME) in areas of expertise.

The Skills You Bring

• HS diploma or equivalent required.
• Associate / Bachelor's degree in business related discipline preferred.
• 3 + years in financial services or similar industry is needed.
• Prior leadership experience is preferred.
• Education may be used as a proxy for experience.
• Perform technical tasks required to support ongoing business operations.
• Skilled technician in a hands-on environment, often highly specialized.
• Typically requires advanced knowledge of Microsoft Office Programs.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.