About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.

We're growing; grow with us.

Your day to day

Job Summary - (Role Summary)

The Analyst, Segment Performance for the Commercial Insights and Analytics team, is essential to understanding Business Travel Performance at IHG. You will be responsible for deriving data-driven insights to help guide pricing and programming strategies for business travel in all global hotels. In addition, as a key member of the team, you will be responsible for driving analyses to help identify key drivers of revenue performance and business travel success. You will be responsible for the implementation, maintenance and administration of automated reporting solutions and execution of reporting needs, data gathering, trend analysis and communications.

Essential Duties and Responsibilities - (Key Activities)

• Analyses internal and external data to refine and improve the analysis and the interpretation of performance data.
• Actively participate in upcoming projects and project teams to proactively identify data, analysis, trending and reporting and requirements.
• Manage and execute extraction of data from various sources and systems. Design, build, and run complex data queries for various reporting and leadership requirements.
• Coordinates and priorities specific internal requests for performance data.
• Evaluates and analyses performance trends and communicates to relevant stakeholders
• Develops action-oriented insights to align with key priorities of relevant stakeholders.
• Adept at the use of visualization tools including Tableau
• Links key metrics from functions across the business including finance, commercial & technology, consumer insights to deliver decision driving insights
• Delivers analyses and insights in a format that are appropriate, understandable, and easily consumable by the audience

What we need from you

Education -

Bachelor's degree in Finance, Decision Science, Analytics, Business, Marketing or a relevant field of work, or an equivalent combination of education and work-related experience.

Experience -

1-3 years experience in analytics-related positions.

Technical Skills and Knowledge -

• Analytical aptitude
• Advanced use of Excel, Databases, Pivot Table, Powerpoint preferred
• Proficient use of databases and statistical analysis software that supports quantitative analysis (specifically SQL, Teradata, Python, R-Studio)
• Proficient use of data visualization tools and ability to produce quantitative and qualitative analysis using such tools (specifically Tableau)
• Good at oral and written English
• Demonstrated clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of user
• Knowledge of hospitality industry preferred.
• Demonstrated ability to perform concurrent tasks that require technical and functional competence

Number of employees supervised: Direct_____0____ Indirect______0____

Decision making responsibilities:

• Responsible for the completion of high priority processes that require a timely and accurate execution.

Internal Key Relationships:

• Global Sales
• Global Commercial and Technology
• Global Finance

Work Environment:

Majority of work performed in a normal office environment in a Hybrid model

The statements in this job description are intended to represent the key duties, essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.

What we offer

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.