Analyst, Ops Analytics
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Analyst, Operations Analytics will play an integral role on our Data Infrastructure and Performance (DIP) team within the broader Enterprise Applications and Technology (EAT) org. This person will be the first analyst on a new team focused on making sure the EAT team is being intrinsically data-driven; working on projects with the highest ROI and seeing the downstream benefits of those projects. We are looking for a highly motivated, energetic candidate with experience analyzing data and deriving insights to drive and measure process and system improvements. The ideal candidate is a self-starter and curious person who enjoys diving into the data and getting their hands dirty.
About this roll* (Responsibilities)
- Build tools / dashboards to automate reporting and generate insights that will allow business leaders to quickly and accurately see how our products and processes are performing
- Partner with our Central Ops team to define, track, build and report on important operational metrics that ensure we are making progress on key business objectives
- Perform proactive ROI analyses to help EAT prioritize work most effectively, use data to demonstrate the results of new feature releases and make recommendations on next steps
- Develop the necessary structure and processes to keep our operational data clean and valuable in close partnership with our R&D, Business Systems and Architecture teams
- Identify gaps / opportunities to improve our data warehouse, synthesize requirements to our data infrastructure teams as they aim to optimize our data warehouse for business impact
- Proactively identify areas outside the regular stream of business requests where this new team can add value - have that “canary in a coal mine” mentality when it comes to data
Do you have the right ingredients*? (Requirements)
- Bachelor's or Master’s degree in a quantitative field
- 2+ years experience in Business Intelligence, Data Analytics, Management Consulting / Finance roles
- 2+ years experience with SQL and enterprise BI tools (Looker or similar tools)
- Excellent communication skills - verbal, written and via data visualization
- Ability to efficiently analyze large volumes of data, quickly draw insights, and present concise / clear recommendations of results
- Ability to navigate and work cross functionally with business and technical teams (business stakeholders, product owners, and data/analytics engineering)
- Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
Special Sauce: (non-essential skills, nice to have)
- Work experience in a high growth tech or SaaS company
- Experience with Snowflake, Airflow, GitHub, AWS, dbt
- Familiarity with NetSuite, Salesforce and/or MDM solutions
- Python (Pandas, NumPy, Seaborn, etc) proficiency
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
#LI-CD1
#LI-REMOTE
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
