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ANALYST, IMPLEMENTATION SERVICES - ADVISORY SERVICES

As a member of the Advisory practice, the Analyst, Implementation Services will work closely with healthcare providers (hospitals, clinics and health systems) on workflow, process, and system improvements that support the activities performed and the quality of care delivered. This position will work with the Advisory Services team and other business partners to provide internal and client end-user education development and support, project management, and other duties as required by the healthcare system and Nordic.

Key Responsibilities

The Analyst, Implementation Services - Advisory Services will have the following responsibilities, which include but are not limited to:

• Providing critical support enabling the management of advisory services and projects
• Supporting client IT PMO functions by facilitating project intake process, maintaining PMO reporting standards, assisting in process and workflow improvement, as well as other daily PMO functions as needed (notetaking, status reporting, etc.)
• Demonstrating expert knowledge in one or more subject matter areas, such as project management and PMO standards, education, delivery, collaboration
• Advising on, developing, and adopting standards, policies, and best practices related to Nordic's Advisory Services offerings
• Developing and leading internal Nordic projects
• Engaging in projects involving healthcare systems, complex academic medical centers, community-based hospitals, small clinic rollouts, and independent physician groups
• Designing training materials to conduct educational sessions with users to enhance their performance using specialized software
• Analyzing project requirements, creating materials, and executing on best practice processes to effectively move projects forward to a successful conclusion
• Conducting or assisting with detailed analysis to draw independent conclusions, and develop pertinent and insightful recommendations
• Collaborating with internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency
• Responding to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions
• Assisting with multiple projects while adhering to Nordic methodologies
• Working on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested

Skills and Experience - Required

• Bachelors' degree
• Ability to organize information, learn complex technologies, and explain concepts and instructions clearly and concisely
• Ability to apply problem-solving skills
• Microsoft Office experience, particularly Word, PowerPoint and Visio required; experience with SharePoint, Excel, and MS-Teams is preferred
• Strong written and verbal communication skills
• Must demonstrate and embody Nordic's maxims
• Superior ability to meet deadlines, adapt quickly to new work environments
• Ability to work successfully with different teams and at multiple levels of an organization as well as with diverse candidates, consultants and client bases
• Aptitude for mentoring and guiding others
• Strong work ethic and high degree of professionalism, able to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
• Must be able to work independently as well as within a team

Skills and Experience - Preferred

• Experience in healthcare, adult education, project coordination/management, PMO processes, electronic medical record (EMR), business/systems analysis, or information systems/science preferred
• Knowledge of healthcare industry practices, HIPAA, and applicable data privacy and security practices preferred

Additional Details

• Working in Madison, WI, is preferred but not required. Trips to the Nordic Home Office in Madison, WI will be expected
• Travel up to 80 % of the time