Analyst II - Payments

| San Francisco, CA
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About the Role
Uber's Global Payments team is responsible for driving the strategy and operational execution of ensuring seamless payment to our global earners (drivers, restaurants, etc.) as part of Uber's on-demand commerce platform. This function is critical to operationally enabling new markets (geographies and products) and growing the Earner ecosystem and experience through enhanced payment solutions. In this high impact role, the Payments Analyst will be responsible for executing daily payment operations and building infrastructure to streamline operations and launch new payment tools to earners in Uber's largest region, the Americas.
What You'll Do
• Ensure seamless execution of payments for participants (driver-partners, couriers, restaurants, financiers, etc.) in multiple countries on a daily/weekly cadence• Become a payments expert - navigate exceptions expeditiously and establish a best-in-class communication strategy to assist regional operations grow their business• Assist in launching payments for new products, markets, and payment methods • Effectively manage escalations, cross-functional collaboration, and drive process improvement changes across internal and external stakeholders (e.g., product managers, banks, payment vendors, risk, etc.)• Coordinate with regional and central teams on cash management/banking needs to support regional operations• Execute playbook around payment risk management• Develop analysis and initiatives focused on quality, efficiency, growth, and risk• Optimize, maintain, and act on changes in disbursement success rate metrics in the Americas region• Identify and drive cost-saving initiatives via technical file transmission routing changes• Dive deep into data to identify root cause failures for failed payouts to improve the overall earner experience on the Uber platform
Basic Qualifications
• Bachelors in Economics, Finance or Business, preferred• At least 2 years of payments, finance/business operations experience in a high-growth, fast-paced environment• Effective cross-functional work experience• Strong, clear communication skills at all levels• Exceptional critical thinking and analytical problem-solving abilities• Strong desire to build and hustle
Preferred Qualifications
• Strong analytical skills (experience with SQL, Excel, and data modeling are a big plus)• Financial and banking systems knowledge preferred• Working knowledge of Python or another scripting language is a plus
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
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Eat lunch together
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Documented equal pay policy
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Flexible Spending Account (FSA)
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401(K)
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Child Care Benefits
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Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
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Casual Dress
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Game Room
Stocked Kitchen
Pet Friendly
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Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
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Online course subscriptions available
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