Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
MBSi connects lenders, forwarders and recovery agencies with web-based and mobile app software to complete the repossession process in real-time while meeting industry compliance standards.Our software platform, RecoveryConnect, is the only repossession assignment platform in the market that seamlessly integrates recovery case management, data-driven automation, mobile technology, compliance solutions, and all industry participants, into a single platform that brings our customers the most advanced technology to manage asset recovery cases efficiently and securely from open to close. Because MBSi’s platform is used by well over 95% of all industry participants, including being directly integrated with all the national forwarders, MBSi provides a single point of entry to manage the entire recovery process. Throughout the entire recovery process, RecoveryConnect provides full transparency into the direct and indirect vendors who are performing repossessions, ensuring all parties have the tools and information to conduct fully compliant and efficient repossession operations.
Leads and drives the successful launch of sophisticated data product initiatives, demonstrating a proven track record of delivering high-quality products on time and within budget. These data products are used to deliver data-driven insights through reporting, analytics and AI. Possesses expertise in crafting and implementing effective go-to-market strategies. Takes ownership of the entire product lifecycle, from initial ideation to launch and beyond. Proactively engages in identifying and assessing potential business or technology partnerships, conducting thorough due diligence. Effectively collaborates with both technical and non-technical stakeholders, gathering and prioritizing product and customer requirements. Demonstrates a keen understanding of the competitive landscape and industry trends. Develops compelling business cases and strategies, aligning them with market demands. Collaborates closely with engineering, sales, marketing, and support teams to ensure seamless coordination and achievement of revenue and customer satisfaction objectives. Excels in building strong partnerships across various functions to drive the overall success of data product initiatives.
- Communicate regularly with key internal and external constituents.
- Form product hypotheses, design test plans, and communicate learnings back into product development.
- Continuously prioritize and manage the backlog and upcoming sprints.
- Perform product demos to internal associates and clients as needed.
- Define methods and metrics for identifying success and failure, and iterate quickly.
- 5-8+ years of experience in a technical product management role
- Exposure or experience in data products preferred
- Analytical ability to unpack complex problems, synthesize data, and identify root issues
- Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
- Fluent in agile development methodologies and tools (e.g JIRA)
- Working knowledge of and ability to apply effective analytical techniques and tools
- Exposure to AI preferred
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
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What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
