We clear and settle trades for the options industry.

Manager, Technology Operations

Sorry, this job was removed at 10:07 a.m. (CST) on Friday, October 13, 2023
Find out who's hiring in Dallas, TX.
See all Cybersecurity + IT jobs in Dallas, TX
By clicking Apply Now you agree to share your profile information with the hiring company.

What You'll Do:
Manager of Production Operations is responsible for ensuring that the first-level support function is performed consistently, and that all Incident are resolved in a timely manner. This manager will oversee a team of 15+ reports, spanning three shifts 24/7.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Manage staff and provide focus in a very dynamic fast paced environment.
  • Manage staffing and ensure that 24/7 coverage is always present.
  • Provide guidance and ensure that reports are trained and able to execute on current, and new responsibilities.
  • Ensure that Incidents are escalated and socialized adhering to all reporting requirements.
  • Ensure that first-level Incident identification and resolution techniques are used to address all issues.
  • Ensure that all Incidents are accurate and complete.
  • Evolve the Incident process by implementing a multi-tiered process.
  • Evolve the Incident process with a focus on reducing the time to resolve Incidents.
  • Actively participate in the Change Control process, focusing on mitigating any/all risk.
  • Embrace and live into all compliance and audit requirements.
  • Must adhere to all Production Operations policies and procedures
  • Focus on Operational readiness ensuring that all responsibility are formally transferred to Production Operations
  • Perform other duties as assigned.
  • Evangelize for all things operations and nurture a Continuous Improvement worldview.
  • Escalate all impacting Incidents and surface any operational risks to leadership.

Supervisory Responsibilities:

  • Supervise team of 15+ spanning three shifts 24/7.
  • Ensure that reports adhere to all OCC policies and procedures.
  • Maintain PTO schedules, and ensure that staffing levels & coverage are appropriate.
  • Meet with staff on a regular basis to provide continual feedback.
  • Write and deliver performance evaluations (PEPs).
  • Actively participate in reports skills & career development plans.
  • Ability to influence across multiple teams in a matrix-reporting structure.
  • Must be people focused, supporting and guiding your reports through this transformational phase.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • Excellent oral and written communication skills.
  • Demonstrated experience in managing big teams.
  • Excellent time-management skills.
  • Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)
  • Working knowledge of monitoring tools and best practices.
  • Understands urgency of service level agreements and the need for timely responses.
  • Ability to work in high intensity environment.
  • Need to be detail oriented and self-motivated.
  • Must be a Team Player.

Technical Skills:

  • Working knowledge of Network troubleshooting.
  • General Linux knowledge.
  • Experience with a scheduler (ie. UC4).
  • Mobius via Document Direct.
  • Familiarity with transmission protocols: SFTP/NDM.
  • Operating systems: Unix, Windows, zOS/390.
  • Strong Desktop & Microsoft Office skills.
  • Process orientated with the ability to design & and optimize a process.

Education and/or Experience:

  • At least 5 years' experience managing a large team, across multiple shifts.
  • Experience working in an environment with matrix-reporting structures.
  • 7 or more years' experience working in a multi-platform environment.
  • Experience working with a scheduler (ie.UC4).
  • Dev/OPS and/or SRE experience a plus.
  • College degree in Computer Information Systems desired, but equivalent work experience will be considered

Certificates or Licenses:

  • None

Who We Are
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
What We Offer
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
Competitive health benefits including medical, dental and vision
Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC , please click here .
OCC is an Equal Opportunity Employer

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Partners with nonprofits
OCC Partners with local organizations in Dallas, Chicago and DC to raise funds and support their missions. Employees select the charity and are eligible for up to 8 hours of paid time to volunteer.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
2 days per week work from home program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
12-week paid parental leave
Adoption Assistance
Vacation + Time Off
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid volunteer time
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Company-sponsored happy hours
Relocation assistance
OCC offers relocation assistance which varies based on the position level and location.
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.

Additional Perks + Benefits

We were just recognized as a best place to work for working parents! Take a look at our blog post here: https://www.theocc.com/Newsroom/Views/2021/04-26-OCC-Designated-as-Best…

More Jobs at OCC

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about OCCFind similar jobs like this