Want to be part of a high level company?
At MedTrainer we are looking for our next Customer Support Specialist to be part of our team!
MedTrainer is an innovator in the healthcare industry, transforming technology solutions with the MedTrainer Platform Solution, which integrates our proprietary Learning Management System (LMS), a strong focus on Compliance Training, and our Managed Services in Credentialing and Compliance Management.
Job DescriptionWhat you’ll do:
You will handle incoming inquiries from internal and external customers via phone and JIRA ticketing system. You’ll provide basic technical support, resolve issues efficiently, and document all interactions in our CRM. You’ll work closely with our learning and compliance platforms to ensure an exceptional support experience.
Profile requirements:
- 1 - 2 years of Customer service or support experience.
- Advanced English level (spoken and written) is required.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
Work Location
📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
QualificationsEssential technologies and/or tools:
- Google Suite
- Microsoft Office
- Jira
Main responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance
If you’re passionate about providing exceptional customer support, solving technical challenges, and being part of a fast-growing company, we want to hear from you!
Application Requirements
- This is a on-site position in Querétaro, Mexico.
- We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
- Please attach your updated CV in English when applying.
Top Skills
What We Do
In a not-so-distant land lived an overworked healthcare administrator, who was tired of never-ending compliance tasks. Missing documents, incomplete training, endless credentialing and ever-changing regulations….she felt like she was never getting on top of it all.
But one day, when she turned on her computer, she found an all-in-one compliance platform called MedTrainer. From henceforth her work-life changed for the better.
Training and onboarding became automated! All compliance-related documents were in one place. And credentialing headaches became a thing of the past because MedTrainer made it so easy.
Since we’re here on LinkedIn, you know MedTrainer isn’t just a fairytale. We have an expert-designed software platform and a dedicated team of compliance professionals ready to help you with OSHA, HIPAA, CMS, HR, eLearning, Self-Managed or Fully-Managed Credentialing, and so much more.
We also have solutions for Policy and Procedure Management, Safety Plan Authoring and Management, Incident Management, Credential Management, Safety Data Sheet (SDS) Management, Contract Management, Equipment Lifecycle Management, plus other compliance issues.
Welcome to the MedTrainer family. We look forward to hearing your story soon. Contact us or visit www.medtrainer.com today to learn how we can transform compliance management for you.
