🏥 About MedTrainer: is the #1 all-in-one platform helping healthcare organizations simplify compliance, credentialing, and learning management — all in one place. With over 300,000 users and 15,000 sites across North America, we’re on a mission to make healthcare compliance way less complicated.
We’re growing fast, and we’re looking for someone who loves solving problems, helping others, and making customers smile.
As a Customer Support Representative, you’ll be part of the friendly team that keeps our customers happy and confident using MedTrainer. You’ll troubleshoot issues, answer questions, and make sure every user feels supported and understood.
If you’re great at explaining tech in a simple way, staying calm under pressure, and love seeing that “aha!” moment when you help someone — you’ll fit right in here.
✨ What You’ll Do
- Be the first point of contact for customer inquiries via chat, email, or phone
- Troubleshoot platform, login, and credentialing issues
- Log and document tickets accurately in Jira or our CRM
- Collaborate with other teams to resolve more complex problems
- Spot patterns and suggest ideas to make the customer experience even better
✨ What You’ll Bring
- 1+ year of experience in customer service, tech support, or help desk
- Strong communication skills (English written & spoken)
- Tech-savvy with a love for problem-solving
- A calm, friendly, and proactive attitude — even when things get busy
- Currently living in Querétaro and open to hybrid work
Work Location
📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
QualificationsEssential technologies and/or tools:
- Google Suite
- Microsoft Office
- Jira
Main responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
We Offer
- Private medical expense insurance
- Savings plan (“Caja de Ahorro”)
- English classes
- Free breakfast, lunch, snacks, and drinks at the office
- Discounts on medical services
- Growth opportunities in a fast-growing SaaS company
If you’re passionate about providing exceptional customer support, solving technical challenges, and being part of a fast-growing company, we want to hear from you!
Application Requirements
- This is a on-site position in Querétaro, Mexico.
- We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
- Please attach your updated CV in English when applying.
🌟 Why You’ll Love Working Here
We’re a tight-knit team that works hard, helps each other, and knows how to have fun along the way. At MedTrainer, your ideas matter, your work has impact, and your growth is part of our mission.
If you love helping people and want to be part of a company that’s transforming healthcare through technology — we’d love to meet you!
Top Skills
What We Do
In a not-so-distant land lived an overworked healthcare administrator, who was tired of never-ending compliance tasks. Missing documents, incomplete training, endless credentialing and ever-changing regulations….she felt like she was never getting on top of it all.
But one day, when she turned on her computer, she found an all-in-one compliance platform called MedTrainer. From henceforth her work-life changed for the better.
Training and onboarding became automated! All compliance-related documents were in one place. And credentialing headaches became a thing of the past because MedTrainer made it so easy.
Since we’re here on LinkedIn, you know MedTrainer isn’t just a fairytale. We have an expert-designed software platform and a dedicated team of compliance professionals ready to help you with OSHA, HIPAA, CMS, HR, eLearning, Self-Managed or Fully-Managed Credentialing, and so much more.
We also have solutions for Policy and Procedure Management, Safety Plan Authoring and Management, Incident Management, Credential Management, Safety Data Sheet (SDS) Management, Contract Management, Equipment Lifecycle Management, plus other compliance issues.
Welcome to the MedTrainer family. We look forward to hearing your story soon. Contact us or visit www.medtrainer.com today to learn how we can transform compliance management for you.
