Customer support engineer

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

Cloud Support Engineer (L2)

Kantar, Media Division

Location: Rennes (France)

Are you a Cloud Support Engineer looking for exciting new opportunity in an international fast-growing and leading research company? Do you have IT support experience, with a strong sense of customer service, together with a very good knowledge of web application, LAN network, and cloud technologies?

Then this may be the role for you! Kantar is looking for a dynamic and hands-on Cloud Support Engineer (Level 2) to support our worldwide colleagues who work as Level 1 local support with the request of our end-customer who use Kantar’s video measurement tools globally.

As a Cloud Support Engineer, you will troubleshoot and resolve the technical problems escalated by our N1 colleagues. You will also install and configure customer systems, as well as support the business for pre-sales activity: demos, proof-of-concepts, technical consulting, and training.

In this very exciting opportunity, you will be a key member of the support team, and you will be able to work on a wide variety of missions and be given the opportunities to develop new IT skills as well getting familiar with the media measurement industry.

YOUR MISSIONS

• Investigate and diagnose incidents and service requests escalated by the local support colleagues across different countries, and resolve them
• Deescalate situations by providing laser sharp technical analysis and solutions
• Maintain customer tickets up to date with the latest status in the company ticketing system
• Escalate unresolved issues to software development with comprehensive information
• Works in extremely close relationship with the software development team
• Provide valuable business support to win new contracts
• Train the 1st level local engineers in your allocated countries
• Continuously learn about our products and services and keep yourself up to date with changes, ideally by contribution to the testing of new products
• The role includes very rare business trips

YOUR PROFILE

• Intermediate to fluent in English (French appreciated)
• BSc in Computer Sciences, Engineering Degree or equivalent
• Previous experience in technical support in a fast-paced environment and in using a service desk tool and ticketing system in a busy environment
• Experience in software development or application testing would be beneficial
• Good knowledge in several topics among Linux, LAN network, network administration, web dev, mobile application, cloud or back-end technologies
• Skills in analyzing large amount of information to find patterns and solutions
• Experience with SQL language
• Excellent communication and interpersonal skills, with the ability to clearly explain complex technical information in simple terms
• Problem solving skills, resilience
• After integration period, ability to work both independently on complex issue investigations, as well as part of a team. You’ll build relationships and collaborate well with a diverse range of colleagues and contacts.
• You are hands-on and friendly with excellent customer management skills
• Highly organized, you can manage simultaneous requests efficiently

HOW TO JOIN US

Does this sound like you? Don’t hesitate and join us. You will join an international leading company and be surrounded by passionate colleagues in an open and engaging environment.

If interested, please apply online. Our Talent Acquisition Team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

WHAT DO WE OFFER

• Fast-learning environment, entrepreneurial and strong team spirit
• Nice office environment in Rennes
• International leading and innovative company with growth opportunities
• Benefits (health insurance, life insurance, plan d’épargne retraite…)
• Company restaurant
• Comité d’entreprise

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

ABOUT KANTAR

Providing insight and inspiration to help clients flourish in an extraordinary world, Kantar brings together 12 of the world’s leading research, data and insight brands. Our global team of 30,000 people in more than 100 countries delivers specialist insight, business strategies and consultancy support.

Within Kantar, the Media Division measures TV audiences across all platforms and devices, helping broadcasters determine their programming and advertising space, and agencies plan successful campaign.

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Country

France

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.