Customer Support Coordinator, Meetings and Events

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position focuses on providing prompt, courteous, and professional customer service while managing emails, tickets, and MEP Queues daily. You will coordinate with Amazon Meetings and Events Team Members to address inquiries and resolve requests as per SLA while providing customer centric service and re-confirming with employees on resolution provided before closing requests. This role contributes to JLL's business objectives by participating in weekly Office Hours/Trainings to ensure full understanding of assigned scope, completing labor requests each day for timely customer responses, resolving tickets following events to ensure SLA compliance, and following standard operating processes that deliver effective customer responses while incorporating feedback to improve performance.

What your day-to-day will look like:

• Participate in all training programs assigned while managing emails, tickets, and MEP Queues daily
• Coordinate with Amazon Meetings and Events Team Members to address inquiries and resolve requests per SLA requirements
• Provide customer centric service while ensuring re-confirmation with employees on resolution provided before closing requests
• Participate in weekly Office Hours/Trainings to ensure full understanding of scope assigned while completing daily labor requests
• Resolve tickets following events to ensure SLA compliance while providing support in shared inboxes daily
• Follow standard operating process outlined to provide effective response to customers while ensuring all required reports are shared
• Incorporate feedback from activities to improve performance while sharing experiences with team members for continuous learning
• Maintain exceptional customer service standards while meeting timely response and support requirements.

Required Qualifications:

• Good verbal and written English communication skills with exceptional customer service abilities
• Basic knowledge of MS Office and Outlook with ability to manage emails, tickets, and queues effectively
• Understanding of SLA requirements and ability to coordinate with team members for inquiry resolution
• Capability to participate in training programs and incorporate feedback for performance improvement
• Experience in customer centric service delivery with ability to re-confirm resolutions before request closure
• Skills in following standard operating processes while maintaining professional customer service approach
• Ability to share experiences with team members and contribute to continuous learning environment.

Preferred Qualifications:

• Experience in meetings and events customer support or coordination roles
• Background in managing shared inboxes and daily reporting requirements
• Understanding of labor request processes and timely customer response protocols
• Knowledge of ticket resolution processes following events with SLA compliance experience
• Experience participating in Office Hours/Trainings for scope understanding and skill development
• Background in feedback incorporation and performance improvement initiatives with team collaboration skills.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.