Partner Engagement Representative at Tech Data (Tampa Bay, FL)

| Tampa Bay, FL
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Drives recruitment and onboarding of net new reseller partners to Amazon Web Services with TD SYNNEX. Serves as expert on TD SYNNEX value offerings and Amazon Web Services product line and partner offerings. Develops and builds strong relationships with the partners to assist with their Cloud journey to Amazon Web Services. Owns projects from inception to completion including reporting on successes and on ways to improve.

Essential Duties & Responsibilities Required:
  • Out bounding to reseller partners to recruit and onboard them to TD SYNNEX and Amazon Web Services.
  • Handles inbound calls from internal and external customers assisting with any inquiries.
  • Serves as an escalation resource for quick and efficient problem resolution.
  • Internal and external customer service for matters to include but not limited to TD SYNNEX account set-up, Amazon Web Services partner network sign up, TD SYNNEX platform onboarding, Amazon Web Services product information and programs.
  • Activities to improve the overall ability to help customers with Amazon Web Services onboarding.
  • Special projects to improve customer experience in the areas of usable information, order efficiencies, new markets etc.
  • Performs additional duties as assigned.
  • Meets attendance and punctuality standards.
Qualifications, Required Knowledge Skills & Abilities and Working Conditions:

  • High School diploma required.

The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Able to adjust readily to change and adapt as needed.
  • Able to avoid win/loss situations and ensure productive resolutions of conflict.
  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
  • Able to express ideas clearly and convey necessary information.
  • Able to identify areas of risk/concern in area of responsibility.
  • Able to identify needs and opportunities and develop action plans to address.
  • Able to be attentive and foster two-way conversation. Able to maintain a positive attitude in the face of criticism, rejection, or failure.
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
  • Able to provide courteous, timely service when addressing customer questions and concerns.
  • Able to quickly learn new systems and technology. Able to recognize and attend to important details with accuracy and efficiency.
  • Able to serve as a resource to others in the resolution of complex problems and issues.
  • Able to stay with a position or plan of action until the desired objective is achieved.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information

Cultural Competency Requirements:

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

Join our team to connect the world with the power of technology!

Tech Data is a federal contractor, subject to the mandatory vaccination and masking requirements of Executive Order 14042. Unless a medical or religious accommodation is requested and approved, vaccination for COVID-19 is a prerequisite for employment if it is determined that your role is in scope of the federal contractor mandate. If you are offered employment, you will have an opportunity to seek an exemption for medical or religious reasons, and if established, a reasonable accommodation will be made, subject to undue business burden.

Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
More Information on Tech Data
Tech Data operates in the Information Technology industry. The company is located in Clearwater, FL and Tempe, AZ. It has 14970 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental insurance, Vision insurance, Health insurance, Life insurance and 401(K). To see all jobs at Tech Data, click here.
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