Epic Instructional Technologist

Requisition #: 501023
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: April 5, 2022

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

Position Summary:

The Epic Instructional Technologist reports to the Sr. Training Manager. The Instructional Technologist will be responsible for the technical development, management and day-to-day support of the enterprise Epic training program. Familiar with an academic environment and comfortable working with executive leadership, the Instructional Technologist must be able to think strategically and build the technical foundation for a successful program.

This individual is certified in selected Epic applications and is responsible for:

1. Consulting with members of the training team, application teams, business owners and subject matter experts in the development of online course materials for educational programs. Identify pedagogical objectives and appropriate supporting technologies, and provide expert advice to training management and TAC on course design and development.
2. Assisting instructional designers in the preparation of course materials for online distribution including the creation of training portal pages, uploading and organization of course materials into SharePoint, and production of digital resources that will be easily accessible to a range of online learners.
3. Serving as a primary technical support provider to all credentialed trainers with emphasis on instructional design, best practices for using the LMS, and vendor-specific tools that will enhance and individualize the course content delivery for each specific subject and course.
4. Managing all online course development initiatives to ensure that program resources will meet the expectations of all stakeholders, while meeting schedule timeline and budgetary targets.
5. Providing expert advice to credentialed trainers on effective and efficient teaching practices using technology. Develop specialized CT training materials as needed.
6. Partnering with enterprise training departments to ensure the flawless execution of the online training. Serve as a thought leader for online learning throughout the enterprise.
7. Researching and identifying new trends in online learning design and practice. Make recommendations to training management to enhance and grow online learning program.
8. Managing relationship with external software vendors and service providers involved in the production and delivery of courses.

Competencies:

A.

Education:

• Requires bachelor's degree in a related field and three years of relevant work experience; or an equivalent combination of education and experience.

B.

Knowledge:

• Familiarity working with third-party software content platforms.
• Demonstrated expertise in project management and successful project implementations.
• Advanced interpersonal skills to effectively interface with department heads, University, Hospital and Health System personnel, vendors, consultants, etc.
• Technical proficiency in Microsoft Office applications - Word, Excel, PowerPoint and Outlook; SnagIt, and Adobe Software Suite (Captivate, Flash and Photoshop)

C.

Skills:

• Excellent interpersonal and oral communication skills.
• Well-developed multi-tasking and organizational skills.
• Ability to prioritize and exercise independent judgment. Demonstrated resourcefulness.
• Demonstrated ability to use initiative and to learn new skills.
• Accuracy and attention to detail.
• Ability to handle confidential information and materials.
• Ability to establish and meet work schedules and project deadlines.
• Ability to work with diverse personalities and conflicting priorities to implement projects and tasks.
• Ability to delegate tasks to direct and indirect reports.
• Ability to help resolve complex problems by providing their own expertise as well as leverage corporate or external expertise.
• Ability to effectively communicate and interact with staff.
• Excellent written and verbal skills for the purposes of presentation and group facilitation
• Highly self-motivated and self-managed
• Ability to effectively translate written content into visual descriptions, graphics, animations, interactive charts and graphs, simulations, and video-based scenarios.
• Strong problem solving and business acumen skills
• Ability to learn new development software rapidly and apply to instructional projects
• Ability to organize and work under strict time and production deadlines, while producing quality deliverables
• Ability to work both independently and as a member of a highly functioning team.

D.

Required Licensure, Certification, etc:

• Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

E.

Work Experience:

• Master's Degree in education and/or technology preferred
• Certification(s) in one or more Epic application modules preferred
• Five years of relevant work experience, at least a portion of which involves instructional design in a healthcare environment preferred
• Project Management experience preferred

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.