Director, Customer Service at Centene Corporation (Wilmington, NC)

| Wilmington, NC
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You could be the one who changes everything for our 26million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

  • Direct department and staff through effective planning, hiring, performance management, coaching and career development to meet goals and objectives
  • Assist in the formulation and development of strategies and oversee the planning and implementation of major projects, processes and technologies
  • Develop and implement performance standards for customer service function(s) and audit outcomes
  • Prepare annual budgets/forecasts for all areas of responsibility (or significantly assist in the process), analyze results, and ensure that all areas of responsibility meet budgeted expectations; identify and report significant variances to management as appropriate
  • Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
  • Establish and implement best practices and standard operating procedures
  • Manage relationships with key vendors and/or internal and external constituencies in support of the Company's strategic goals and objectives

Our Comprehensive Benefits Package:

  • Flexible work solutions including remote options, hybrid work schedules and dress flexibility
  • Competitive pay
  • Paid Time Off including paid holidays
  • Health insurance coverage for you and dependents
  • 401(k) and stock purchase plans
  • Tuition reimbursement and best-in-class training and development


Direct and oversee the planning, development, and operation of assigned customer service function(s) and aid in formulating and administering organizational policies and procedure


Bachelor's degree in healthcare, business, related field, or equivalent experience. 7+ years of diverse planning and management experience, preferably in a healthcare or insurance environment. Knowledge of applicable technologies, laws, regulations and industry practices.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
More Information on Centene Corporation
Centene Corporation operates in the Healthtech industry. The company is located in Saint Louis, MO, Smyrna, GA, Columbus, GA and Sunrise, FL. Centene Corporation was founded in 1984. It has 19002 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 51 open jobs at Centene Corporation, click here.
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