Customer Success Specialist, GSP

Customer Success Specialist, GSP

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions.

This is where you and your skills come in. We’re currently looking for a Customer Success Specialist, GSP: 

• Attend to all the customers ask and concerns on a timely manner

• Formulate and ask relevant and important questions relating to the customer’s concern

• Pacify customers and be proactive in solving customers issues

• Make critical decisions that is both a win for the business and the customer

• Empathize with the customer, listen attentively and able to offer necessary appeasement to address the reason for cancellation or downgrade

• Keenly document the transaction and customer interaction using the approved tools provided by the company

• Provide the best customer experience by means of naturally gravitating to resolve the presented issue (cancel or downgrade or just plain feedback) without prejudice to the customer’s manner of expression in relaying the message

• Collaborate with other teams, segments or business units to apply apt solution to the customers reason for engaging CSS

• Accomplishes all assigned tasks and responsibilities morally, legally and ethically

• Follow set processes, protocols, company rules and team/segment house rules including but not limited to established and implied procedures

• Apply the highest form of integrity-based decision making, documenting and credit declaration both overt and personal

• Proactively reach out to assigned customer base to establish relationship and capture upsell opportunities

Desired Qualifications:

• 1+ yrs. direct and verifiable enterprise-level customer success experience

• At least 2 years related experience in a Customer Service, Technical Support position and at least 1 year experience in Sales catering to B2B accounts 

• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals

• Inspired by personal, team, and company achievement with a commitment to excellence

• Possess that rare blend of technical skills and sales acumen wrapped in a strong customer-centric frame of mind

• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop the quick, accurate situational awareness

• Enterprise-ready, solution-oriented way of thinking to understand and solve complex customer issues

• Experience and comfort interacting with and influencing C-level executives

• Ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes

• Knowledgeable in advanced network troubleshooting and terms including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred

What we offer:

We offer all the work/life benefits you could ever want.

• Flexible work arrangement (Hybrid Setup)

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Customer Success works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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