We are growing! We are currently looking to hire a Customer Success Performance Project Manager Intern in our Paris office. The duration of the internship is 6 months.
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
You will join a dynamic and fast-paced environment and support our international Customer Success team with a variety of operational and cross-functional tasks. Your key responsibilities will include:
- CRM Database Maintenance: Perform regular health checks on CRM data entries, monitor system usage, and contribute to maintaining data quality and consistency. Assist in updating and managing FAQ content to support internal users.
- Client Management Support: Assist in preparing project Forecasts, support the Invoicing process, and help manage CXG’s data visualization platform to ensure accurate and timely access to client insights.
- Event & Internal Activities Support: Contribute to the planning and execution of internal initiatives and client-facing events, including logistical support and coordination across departments.
- Training Materials & Content Coordination: Help create and update training documents, and coordinate with various teams to ensure accurate, clear and interactive content.
Requirements
What you will bring along:
This role requires interest in retail/luxury industry, and you should have the below:
- Perfect English skills (both oral & written)
- Organizational skills & Project Management
- Attention to detail
- Excellent Excel & Power Point skills
- Autonomy in tasks management
- Excellent interpersonal skills
- Data visualization skills would be greatly appreciated
Top Skills
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
