Customer Success Manager

About LiveU

Come and join the world’s leading provider of live IP video solutions. LiveU’s patented cellular bonding technology is used by the world’s top broadcasters (e.g. AP, BBC, CBS & CNN) and leading sports organizations (e.g. FIA World Rally Championship, NBA, LaLiga 2|3). LiveU offers a complete range of portable devices for live video coverage together with cloud-based management and video distribution solutions.

Location: Remote or Hybrid, based on location, our offices located in Hackensack, New Jersey

LiveU is the pioneer of bonded cellular technology that allows storytellers to share their content with their audiences from wherever and whenever the story is. As the market leader, our customers include nearly all of the biggest and best storytellers across news, sports, entertainment and digital, as well as communicators in fields as diverse as Pro-AV markets like Houses of Worship, Public Safety, Education, Non-Profit and Corporate. 

As the LiveU Customer Success Manager, you will fully own the relationship with our mid-market accounts. From onboarding, through implementation, continued support, and renewals, you will be responsible for the client life cycle of your book of business. You will help develop and implement a long-term strategic plan for scale clients, ensuring that these clients continue to receive stellar support and attention. Lastly, you will work closely with other teams at LiveU to surface customer feedback and facilitate growth opportunities when relevant.

.

Responsibilities: 

• Onboard and train new clients to LiveU’s system.  
• Renew all the clients in your book of business.  
• Create and implement a scale client engagement strategy.  
• Provide sales support to all assigned accounts 
• Work with the clients to identify and close upsell opportunities. 
• Work closely with the Account Executive team to support larger opportunities.  
• Partner with other teams at LiveU to surface customer feedback and ensure client satisfaction. 
• Maintain accurate records of customer interactions and support cases in the CRM system. 
• Participate in client meetings and demonstrate product features and capabilities. 
• Discover and close new business opportunities in the assigned account list 

Requirements: 

• 4+ years of experience in a client-facing role, managing mid-market accounts. 
• Tech-savvy with strong analytical and technical skills. 
• Problem-solver, resourceful, and independent. 
• B2B SaaS background is strongly preferred. 
• Broadcast industry experience is preferred. 
• Superb writing and communication skills. 
• Bachelor's degree - preferably in a highly quantitative field.