Customer Success Manager – Shape the Future of Healthcare
Location: Lisbon, Portugal (Hybrid options available)
About UpHill
At UpHill, we’re on a mission to revolutionize healthcare. By developing best-practice clinical pathways and care orchestration software, we help healthcare providers and life sciences companies across Europe streamline their processes, eliminate inefficiencies, and increase care coordination, which results in improve outcomes for patient — all while creating more capacity for health systems and enabling high quality healthcare to be delivered more cost effectively.
We’re not just another healthtech company; we have built the most compliance-ready care orchestration solution in Europe. We’re a team of innovators who push boundaries, take ownership, and strive for excellence. If you’re excited about making a real impact, growing alongside passionate colleagues, and tackling meaningful challenges, you just might be an Uphiller.
Your Role:
As a Customer Success Manager at UpHill, you’ll be the champion of our customers' journey. You’ll ensure they maximize the value of our solutions, driving adoption, satisfaction, and growth. If you’re a proactive problem-solver with a passion for healthcare innovation, we want to hear from you!
Key Responsibilities:
Customer Onboarding & Training:
- Lead onboarding sessions, ensuring customers are set up for success from day one.
- Educate customers on best practices and new features to maximize adoption.
Customer Relationship Management:
- Build strong, long-lasting relationships with key stakeholders.
- Serve as the primary point of contact, ensuring seamless communication and support.
Customer Success Strategy & Growth:
- Monitor customer health metrics and usage patterns to proactively address issues.
- Identify upsell and cross-sell opportunities to drive growth and expansion.
Feedback & Continuous Improvement:
- Gather and analyze customer feedback to influence product enhancements.
- Collaborate with cross-functional teams (Product, Sales, and Support) to ensure customer needs are met.
Requirements:
- Proven experience as a Customer Success Manager or similar role in SaaS or healthcare technology.
- Strong understanding of customer success metrics and strategies for driving adoption and growth.
- Excellent communication and interpersonal skills, with a focus on relationship-building.
- Proficiency in English (written and spoken); other languages (e.g., Spanish) are a plus.
- Problem-solving mindset with the ability to navigate complex challenges.
- Passion for healthcare and a commitment to improving patient outcomes.
- Previous experience in digital health (nice to have).
- A curious, creative, and proactive mindset.
What You’ll Get
- Be part of a dynamic, mission-driven team shaping the future of healthcare
- Competitive salary
- Flexible work options
- Comprehensive health insurance
- Top-tier equipment – New PC + budget for peripherals
- No BS culture
Ready to shape the future of healthcare with us? Apply now and become an Uphiller!
Top Skills
What We Do
The pathway to the best care.
UpHill is the leading care orchestration platform, increasing hospital capacity to face demand by automating best practice clinical pathways. Our mission is to empower people to provide and receive the best care. Serving hundreds of thousands of patients, UpHill is trusted by the largest hospitals in Iberia - like ULS Sta Maria, Luz Saúde, ULS Coimbra, Institut Guttmann, and more - and it’s the most well-funded clinical pathway company in Europe.
