OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
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Apply and be part of our exciting journey!
We are seeking a dynamic and customer-centric Customer Success Manager to join our team. In this role, you will play a pivotal role in ensuring customer satisfaction and driving long-term relationships. You will be responsible for managing the entire customer lifecycle, from onboarding to renewal, and will serve as the primary point of contact for support and managed services.
Key Responsibilities:
Customer Onboarding:
- Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments.
- Establish clear expectations and SLAs to set the foundation for a strong partnership.
Customer Relationship Management:
- Build and maintain strong relationships with key stakeholders at customer organizations.
- Proactively identify and address customer needs and pain points.
- Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices.
Support and Managed Services:
- Oversee the delivery of high-quality support and managed services.
- Monitor critical KPIs, such as SLAs and customer satisfaction metrics.
- Collaborate with technical teams to resolve issues promptly and effectively.
Business Reviews & Ensuring Client Success:
- Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth.
- Present insights and recommendations to drive customer success.
Advocacy and Follow-up:
- Advocate for customer needs within the organization, ensuring timely resolution of issues.
- Follow up on action items and commitments to ensure accountability.
Renewal Management:
- Identify renewal opportunities and proactively engage with customers to secure long-term partnerships.
- Develop and execute renewal strategies to optimize revenue and customer satisfaction.
Qualifications:
- Proven experience in customer success, account management, or a similar role.
- Strong understanding of cloud technologies, particularly Google Cloud Platform.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Strong analytical skills and attention to detail.
- Ability to manage multiple priorities.
- A passion for customer satisfaction and a commitment to delivering exceptional service.
If you are a highly motivated and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Join our team and make a significant impact on our customers' success.
Why Oredata?
- Remote working and flexible time off
- Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
- Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
- Opportunity to work on international projects
- Private Health Insurance
- Birthday Leave Policy
- Dynamic work ecosystem where you can take initiative and responsibility
- Open communication, flexibility and start-up spirit
- Learning & Development opportunities for both personal and professional growth
Get to know us
If you want to know more about us and what we do, then visit our website:
Top Skills
What We Do
Oredata is your trusted partner in next-generation analytics and data solutions. As a Google Cloud Managed Service Provider (MSP) Partner in the MENAT Region, Oredata is recognized for its excellence in delivering superior analytics solutions. Specializing in uncovering business opportunities from the explosion of structured transactional data, Oredata provides comprehensive services including data integration, transformation, and visualization, enabling customers to perform interactive business analysis on big data and drive strategic growth and success.
Credentials
Google Cloud Managed Service Provider (MSP) Partner: As a proud Google Cloud MSP Partner, Oredata is recognized for its excellence in providing superior analytics solutions.
Award-Winning Excellence: Honored as Google Cloud's 'Partner of the Year' for the second consecutive year in the MENAT region, Oredata continues to lead in transforming data into meaningful insights.
Services
- Cloud Managed Services: Ensure optimal performance and reliability of cloud infrastructure with Oredata's comprehensive managed services.
- Cloud Migration Services: Seamlessly transition to the cloud with minimal disruption and maximum efficiency through Oredata's expertise.
- Data & Analytics Services: Unlock valuable insights with Oredata's advanced data analytics solutions.
- Infrastructure Services: Build and maintain a robust, scalable infrastructure tailored to business needs with Oredata's support.
- Application Development Services: Develop and revamp applications to leverage the full potential of cloud-native solutions with Oredata.
- Google Workspace: Enhance collaboration and productivity with Oredata's expert Google Workspace solutions.
-Outsource Services: Access specialized skills and expertise to complement in-house capabilities through Oredata's outsourcing services.
Discover how Oredata can elevate your business by visiting oredata.com. Let's transform your data into your most valuable resource.
