Associate Customer Success Manager - (Junior)

We’re seeking a highly-motivated Associate Customer Success Manager to join our Customer Success team in Tokyo, Japan.  The primary focus of the ACSM is to partner closely and support the Customer Success Team to oversee accounts and deliver excellent customer service as well as managing some smaller client accounts. Associate CSM's contribute to the successful delivery of our solutions and ensure client campaigns meet their goals and objectives.  This role would suit a recent Graduate who has a strong interest in the AdTech industry. 

What you’ll do:

• Develop strong knowledge of the IAS product stack, as well as a a deep understanding of client business objectives, goals, and KPIs 
• Perform basic order-entry and various administrative duties to ensure account needs are logged and executed via Salesforce and proprietary systems
• Assist with reporting, tagging or other critical and urgent support requests as needed 
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Aggregate, compile, and send optimization reports to agencies to improve media performance
• Identify at-risk opportunities and work with internal and external stakeholders to build solutions 
• Become proficient in many facets of the digital advertising ecosystem including media sellers, media buyers, audience trackers, data providers, ad servers, SSPs, DSPs DMPs etc.

What you’ll need:

• Strong interest in digital media/advertising/ad tech 
• Ideally 1-2 years experience in media planning/support, having had some client exposure
• Fluent in Japanese and intermediate/advanced level of English ideal
• Impeccable attention to detail; service-minded and team-oriented
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills  
• Positive, professional demeanor 
• Self-starter with a strong work ethic and ability to organize and execute on competing priorities in a fast-paced business environment

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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