- Partner cross-functionally to solve any specific service gaps for individual clients
- Participate in or lead Customer Success service improvement initiatives to close gaps within the broader department or improve employee experience
- Act as a new hire buddy and identify and close process gaps as needed
- Collect renewal data if needed and contribute to discussions with client about upcoming renewal. Collaborate closely with Renewals, Pre-Sales, and Sales team to support client retention.
Requirements:
- 5+ years of directly related experience
- Knowledge of service delivery concepts, processes, and continuous improvement
- Strong client-focus and relationship management skills
- A proven ability to curate expansion opportunities within an existing customer base
- Ability to drive value-based conversations with C-level clients, nurturing strategic partnerships
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Proficiency with Microsoft O365 Suite (Word, Excel and PowerPoint)
- Any foundational, sales, or business-oriented Cloud certification is an asset
- MS900 Foundations Certification and PL900 certifications are an asset
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program and more!
World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-PC2
Preferred Qualifications
This position is only accepting applicants already located in Costa Rica
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What you will be doing:
You will focus on providing great customer experiences for our clients. It starts with onboarding, ensuring clients understand how they can best leverage Managed Services support. You will continue to work closely with your clients to understand their specific needs and ensure they get the most value out of their service(s).
Responsibilities:
- Onboard customers into Workplace Lifecycle Plus managed services offering to ensure they understand scope, tooling, and support
- Become a trusted advisor to help ensure clients receive value from our products & services
- Collaborate with cross-functional teams for seamless delivery of services
- Facilitate quarterly business reviews with clients to drive service/license adoption
- Build Customer Success Plans, establish critical goals and aid the customer in achieving them
- Provide insights for clients to make decisions to best achieve their business/technical goals
- Maintain awareness of and be able to speak to other managed services with a mix of technology, O365 products, and/or modules
- Support clients with Microsoft agreements and be knowledgeable of how this impacts the Workplace Service they have paid for including co-terming, billing alignment, service license true ups for growth
- Engage with clients across all levels (up to C-Suite)
- Navigate, pull, and create reports as needed from various tools
- Monitor customer health, predict challenges & solutions to increase satisfaction and retention
- Research industry trends and best practices to drive adoption of clients’ existing service(s)
- Leverage research and technical knowledge to expand your clients’ services portfolios
Skills Required
- 5+ years of directly related experience
- Knowledge of service delivery concepts and processes
- Strong client-focus and relationship management skills
- Ability to drive value-based conversations with C-level clients
- Proficiency with Microsoft O365 Suite
- Any foundational, sales, or business-oriented Cloud certification
World Wide Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about World Wide Technology and has not been reviewed or approved by World Wide Technology.
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Healthcare Strength — Health insurance is considered excellent and affordable, with bundled medical, dental, and vision coverage that reduces out-of-pocket costs. Wellness programs and an Employee Assistance Program further enhance access to care.
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Leave & Time Off Breadth — Generous paid time off grows with tenure, alongside paid sick days and holidays. Parental and military leave are also provided.
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Retirement Support — Financial benefits include profit sharing and a 401(k) with company matching, complemented by life and disability insurance and tuition reimbursement. These elements strengthen total rewards beyond base salary.
World Wide Technology Insights
What We Do
World Wide Technology is a systems integrator, provides information technology and supply chain solutions. Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Why Work With Us
Our extensive partnership with best in class technology companies, coupled with our strong culture allow for world class delivery of transformative business solutions driven by IT.
