Customer Success Manager- Restaurants

Posted 2 Days Ago
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Ramat Gan, ISR
In-Office
Mid level
Food
The Role
Manage and grow a portfolio of restaurant partners by combining data-driven insights and relationship management. Drive operational KPIs, lead performance reviews, collaborate with Marketing/Ads/Sales, conduct 1-2 days/week in-person meetings, and own partner satisfaction, retention, and commercial success.
Summary Generated by Built In
About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

You will join our Restaurant Development team, acting as a strategic partner for our existing restaurant partners. This is a 1-year fixed-term opportunity, offering hands-on experience in a fast-paced, data-driven environment at the core of Wolt’s business.

You won’t just be "managing accounts"—you will be a growth consultant, using data to help restaurants optimize their operations, improve their menu, and maximize their profitability and sales on the Wolt platform. This role combines analytical work with regular field activity, including 1-2 days per week of in-person meetings with restaurant partners.

What you’ll be doing

In this role, you will own and grow a portfolio of restaurant partners, combining data insights with strong relationship management to drive business impact.

Day-to-day in this role you’ll:

● Drive and manage the growth of your SMB restaurant portfolio
● Monitor and improve operational KPIs for your restaurants
● Partner closely with Marketing, Ads, and Sales teams to increase partner visibility, campaigns, and platform engagement
● Spend 1-2 days per week in the field, conduct regular business reviews, performance meetings, and growth planning sessions
● Use data to lead daily commercial and strategic discussions with partners
● Take ownership of partner satisfaction, retention, and commercial success metrics

 
Our humble expectations

● 2-4 years of experience in account management, customer success, sales, business development or other commercially focused client-facing roles
● Strong communication skills with the ability to work with diverse stakeholders
● A sales-oriented mindset with a passion for driving business growth
● Analytical thinking and ability to turn data into actionable insights
● Strong sense of ownership and ability to work independently while managing multiple priorities
● Significant experience or strong familiarity with the restaurant industry is a strong advantage
● Fluent in Hebrew

 
 
What we offer

Impact: Directly influence the success of hundreds of local businesses and “Local Heroes”
Learning & Development: Hands-on exposure to e-commerce, restaurant operations, and data-driven decision-making
Ownership: Manage your own portfolio and make a real business impact from day one
Culture: A fast-paced, collaborative environment with high autonomy
Benefits: Competitive salary and Wolt credits to keep you well-fed

Next steps

Apply by submitting your CV in English.

Our hiring process includes:
● Intro call with Talent Acquisition
● Interview with the Team Lead
● Case study to showcase your analytical thinking
● Final round with senior leadership

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Skills Required

  • 2-4 years experience in account management, customer success, sales, business development, or commercially focused client-facing roles
  • Strong communication skills with ability to work with diverse stakeholders
  • Sales-oriented mindset with passion for driving business growth
  • Analytical thinking and ability to turn data into actionable insights
  • Strong sense of ownership and ability to work independently while managing multiple priorities
  • Significant experience or strong familiarity with the restaurant industry
  • Fluent in Hebrew

Wolt Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.

  • Equity Value & Accessibility Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
  • Leave & Time Off Breadth Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
  • Wellbeing & Lifestyle Benefits Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.

Wolt Insights

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The Company
HQ: Helsinki
8,287 Employees
Year Founded: 2014

What We Do

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

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